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  1. Arrowhead Manor

    Late Checkout Fee

    Don't you love it when they think they know your policies better than you do? Awesome.
  2. Arrowhead Manor

    And so the pleading begins...

    Hahaha, if only I'd been lucky enough to witness it!
  3. Arrowhead Manor

    Awards, please!

    Nothing in particular, just looking for something to strive for, something that would set us apart from the other local B&Bs. We know we're cooler, but we want other people to know, too. ;)
  4. Arrowhead Manor

    And so the pleading begins...

    That is a great idea, I should have thought of that! When all else fails, blame the law. It's good to know we're not the only ones who have to deal with this type of stuff. We see this most heavily in the summer when people come for concerts that play just up the road. One time, when I checked a...
  5. Arrowhead Manor

    Awards, please!

    Does anyone know of any awards programs that we can enter? I know there is the BedandBreakfast.com one, but I was wondering if there was another program(s) that we could look into to show ourselves off!
  6. Arrowhead Manor

    Reservation Key DNB?

    One thing you can do is add a custom status option on your settings page. Set it to a color that will be easy to see among the rest that you already have, and mark it DNB or some sort of code that no one else will know what it means unless you want them to. Then, instead of marking the Guest as...
  7. Arrowhead Manor

    Late Checkout Fee

    We are pretty lenient for the first hour with both check-in and check-out (e.g. Our check-in time isn't until 3:30, but we can usually make it happen at 2:30 as a courtesy if possible). After that, though, we try to make the Guest aware that there is a quarter-day rate per hour past our one-hour...
  8. Arrowhead Manor

    Tours - Take a Peek or Take a Hike?

    Right, not 100% of the time, I agree. But it is frustrating when you get the folks that still ring your doorbell and say, "I know your sign says you need an appointment, but I was wondering if we could just look around anyway." As if our time isn't valuable at all... I know that no matter where...
  9. Arrowhead Manor

    For those of you who use Reservation Key

    I promise, you certainly won't! This makes Webervations look like a stone carving...
  10. Arrowhead Manor

    For those of you who use Reservation Key

    What we've found to be most effective is to take offline credit cards instead of trusting PayPal or authorize.net to take the payments for us (entering them into our merchant virtual terminal on our PayPal account after receiving the request). We've come across enough bugs or errors to know that...
  11. Arrowhead Manor

    Bread Pudding ?

    We make ours out of leftover/older pastries and cinnamon rolls that we put out for continental breakfasts. This way, you don't have to do much to it to make it taste good - the ingredients are already delicious! We did have an issue with ours being to goopy, so it was more difficult to cut like...
  12. Arrowhead Manor

    Funny questions

    Ever have someone claim they saw something "on your website" that you know you in a million years never would have posted? I get this alot, actually. For instance: "You do have an iPod docking station in all the rooms, right?" "Acutally, we do not, but we do have DVD players in which you can...
  13. Arrowhead Manor

    Funny questions

    Five minutes ago, I just got a phone call asking if they could host their prom here. Uhhhh.... I guess I'll give him the benefit of the doubt because he's only 17...
  14. Arrowhead Manor

    Hired Help wages

    Before we hired live-in help, we used to pay our housekeepers by the room. We would hire them as independent contractors (so essentially they were self-employed, as they had other houses they would clean throughout the week, as well), so we were not responsible for keeping in line with minimum...
  15. Arrowhead Manor

    Tours - Take a Peek or Take a Hike?

    I am curious to know what other small B&Bs like ours do when folks just stop by unannounced and request a tour...??? Before becoming a Caretaker here, I thought it was unthinkable to turn someone away if they were interested in learning more about the place - it's more business, and more...
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