Oh how I don't miss those crazy emergencies...learned a hell of a lot when we did have them like the time the smoke detectors went off in the middle of the night THREE times and the fire dept came THREE times and we had to move a couple to another place-thank God the next day. It was absolutely...
That was really ugly. And I resemble some of those remarks. But most of the guests that we've encountered like K said 99% were nice guests. Yes, we are all human, but if you get to that height of unhappiness-its time to quit or never ever be an innkeeper...
yes all guests do unless you have a return policy with an acknowledgement of what it says when they make the reservation with their e-signature on them, even then-they will claim they didn't see it.
Im sorry this happened Flower-you know we live in the boondox too and we had many things delivered to the house, if all you need is the frame and headboard, you may be able to have one sent to your place through UPS or Fed Ex-is that a possibility?
I am late in replying- sorry for your loss and glad the accident was not worse. That said-Go with your DH, life happens and in a small business as yours specially because there is only two of you-the guests will either understand or be pissy-like K said-FAMILY FIRST! Guests will come and go-give...