Recent content by Buckeye

Spent a year with ResNexus. Overall, a good booking engine. (We are an inn with over 15 rooms). Costs a bit more, but fairly well set up. We decided to leave for a few reasons including: Couldn't integrate with our merchant processor, no wait list option, tape chart does not show the room...

Regretfully, online comments - at this stage of the web technology game - are pretty much a one-way-street. Reviews, by their nature, were designed to give the good, bad, and ugly of guest experiences. Otherwise they are deceptive. The flip side is that civility and manners (and even TRUTH)...

I appreciate all the constructive comments and will get working on the business angle, photo changes, etc. If anyone has anything to share regarding CRS platforms/companies, we're all ears. But most certainly a business-oriented and seasonally-appropriate photo selection is in order! I fully...

Good Point Joey on the "trickle-down" thought. In general, I agree. tTe "however" for us is that we are surrounded by 5 colleges in a 15-minute drive. These folks are potentially repeat guests. If we get them in the door the first time because "they never knew we were here" - voila -...

Thanks Empty Nest, but we're not looking at a PMS/BE which is what ResKey is....this thread/question is rather focused on CRS connectivity. ResKey, in fact, is compatible with some CRSs. Two different things. I'm sure that there are SOME larger B&Bs/inns who wander through InnSpiring who might...

We are a small boutique inn of 20 rooms, located in a small town about 10-12 minutes from 2 medium-sized cities, 30 minutes from a larger city, and 12 minutes from an interstate. We are looking to fill the typical Sunday-Thurs voids and believe it may now be time to "invest" in a CRS...

Recently the temps have risen, so the a/c has been used more of course. Well, I'm not fond of wasting energy, so a few mornings ago I when I discovered, upon getting the morning "porch paper", that it was cool out, I opened a couple of doors. A little while later, a guest comes out to breakfast...

We're looking to replace mattresses this year (not convinced of the need to replace box springs though.) It's quite dizzying with all the S brands, the off-brands, the store brands, etc. Can some of you chime in and share what great mattresses you have had recent success with? We really...

Oh boy....according to the news, looks like they'll just be charged 50%....and get a 50% off coupon for their NEXT wonderful cruise experience. Maybe run aground? Tomaine? Psycho crew member? Who knows. Maybe the 50% coupon will show up on e Bay. Any bidders?

We had a lovely phone call yesterday "Hi....this is (NAME) and we're reaching out (such a non-threatening, warm-and-fuzzy term...)to (your property) from Yel p! Are you familiar with us? Blah blah blah. OOOOOO...they can give us a premium position for only $300/month. So tempted.....not...

"Bad customer service". So true. Isn't it troubling how many pre-sale dialogues with salespeople are so upbeat and interactive...then AFTER the sale/purchase it's like "poof". Slow communication "deflation". We just switched phone plans and bundled internet, local, and LD. Of course, the...

I sometimes wonder how accurate we are in reviewing the "effectiveness" of booking engines. Even a $100/month difference in cost can easily be compensated for when operating under a better, more reliable, and more robust booking engine. Is a cheaper engine LOSING reservations? Down time...

I haven't seen any FAQ answers to the following, so for those of you who use ResKey...... 1) Can ResKey do THIRD-PARTY reservations where a HOST reserves and pays for the GUEST. The HOST receives the confirmation letter. 2) Also, can ResKey do House Accounts/Business Accounts for subsequent...

How about a sign: "Never Mind the Dog: Owner is a Member of NRA. You've Been Warned."

I think the whole industry with corrupt with greed. Sadly, we must "play the game" to do credit card business and - as best as we can - build the "surcharges" (they call it "discount" - even the TERM is corrupted!) into room rates. I've yet to see a business slap on a credit card usage fee on a...