I was aware that one guest (not mine) found a large brown spider in their window. They freaked out and asked for their money back and that they could not stay there. I am in Canada so not many large bugs here. Bed bugs were a problem when I lived in the city but I have not heard of any around here.
Just wondering if anyone has a policy for guests who find a bug, such as a spider, in their room. It hasn't happened but I want to hear opinions about what they do about it? A discount?
Hello all - newbie here. Just renovating and hope to be operational in 2013. Can anyone suggest a good place to get towels. Is white the preferred colour or does it matter to guests?