Recent content by Jeff Gauvin

We just charge a fee if they lost them. Never had someone not return them if they accidentally took them. Sometimes it would take days to get them back, but that was never an issue.

If the aggravation is no longer worth it.... Res Nexus is a beautiful set-up and this type of issue does not happen with their system. Again, if you #1 consideration is price, Res Key is the answer. If you want the system to work they way you would want it to work - there are better options...

Thanks Madeleine! Yes we did for a while but it became very difficult to keep the tempature comfortable in there. We also tried taking away one of the guest rooms for a massage room. That was a revenue wash, so we scrapped that too. No more massage on property although my wife has a great...

I have kept Bnbfinder for the simple fact that I am the only B&B listed in Salt Lake City. Have not missed Laniers at all.

too funny... glad you caught our show. That was a good decision to do the House Hunters show. Still have guests that already know who we are. Thanks for the welcoming!

sorry, price was a consideration but not my only one.

I am new to the forums but not the industry. Own a B&B in Salt Lake City for 6 years now. I have never charged a deposit unless the reservation was for 5 nights or more. Do you get a lot of no shows? I can count on one hand the total number of no shows we have had. I always thought it was...

If you are going to change reservation systems, be sure to check out Reservation Nexus. I have used them for 6 years and have still not seen anything come close to it in terms of quality appearance and ease of use. Definitely beats my previous experience using Rezovation.