Recent content by NW BB

I really think that human nature is that most people want more than what they paid for and their "perceived value" is so varied that if you know what you are offering is more than just an ok value, then don't worry about it. It's a good thing TA doesn't use value as part of their formula for...

How Busy is Busy? What's your typical occ% in your busy season?

What do you want to bet they don't show up early afterall!

My pet peeve is having to ask for things as a guest...more towels, hair dryer, ice, etc. iron. If I have to ask for it, I probably won't... but then I'm not as happy.

I agree that you have to kill them with kindness! I'm not sure I would do the upgrade, but that's totally your call. I probably would give them the secluded breakfast just in case they still have an attitude the next morning and you don't want it to ruin breakfast for your other guests. Good...

We have 2 negative reviews, so I'm not sure which one caught his attention, but probably it was the more recent (last Oct.). This situation happened when an innsitter was here (NOT the innsitters that I have recommended on this forum).As with most incidences, the truth lay somewhere inbetween...

So many innkeepers are terrified of getting negative TA reviews that they allow manipulative guests to walk all over them. I bend my rules when I feel it's appropriate, but refuse to be blackmailed, so I have 2 negative reviews. I just wanted to share with all of you how important a weapon your...

Ask them to send you a sample of both Zenith and Lexus. They are both really good, but I actually prefer the less expensive Lexus, because it's a bit softer. We have used them for 2 years now and are very satisfied. They also ship your order very quickly.

That was a great idea! Having local jewelry & art in your gift area is wonderful. You're supporting local artists, you get a cut and your guests have the convenience of having the items right there at their fingertips. Way to go!

Thanks for the Bravo! It depends on the time of year whether our guests are flying in or not. At this time of the year, most of them have arrived in the NW by plane. Those people may not buy the liquid items, but we'll sell many of our cookbooks. Our cookbooks are made here by me, on recycled...

Tim, Yes, you are missing out on a secondary income stream. You state that you have a brochure for the coffee you serve and your guests are interested in it and buy it for themselves. That's not a hard sell, and you can create that same environment for your products. Our two places seem quite...

Forget about it. I think it's human nature to always want more. There's a B&B I know that has winter rates of $55 per night....their TA reviews are typically 5 stars, but people still rate them less for value. Go figure...people are never satisfied.

We have a combination of both labeled (Fuller Soaps) bars and bulk shampoos & bubble baths. Each room is provided 2 bars of glycerine labeled soap (bath tub & sink) and the rest are eco friendly glass decanters. Our guests really love the Fuller Soaps and often take the used portion with them...

Each of our rooms has a standing oscillating fan (in the closet) and many of our guests use those at night for the white noise.

Try 3 breakfasts (4 courses) for vegans who are gluten intolerant. I felt like opening the front door and inviting them to graze on the front lawn.