Recent content by Tom

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  1. Tom

    Hot Water Question

    We have a 5-room inn plus own quarters. One room has 2-person jetted tub. We use a mixed system: 50-gallon standard water heater acting as a reservoir for a dual line recirculating system -- not a valve, each hot fixture has 2 lines. The 50-gallon tank is fine for just us or one other standard...
  2. Tom

    Saying goodbye

    Belated goodbyes from here. Hard to believe it was 13 years since I opened the B&B and found Innspiring. You were a great guide to the critical beginning process of measuring your market, appraising your own capabilities and setting boundaries appropriately. Thankfully, we never had the PITA...
  3. Tom

    What would you do? Who right?

    Same. I answer the phone anywhere I am: in town, on the tractor, in the garden. I need to be able to quote a rate off the top of my head just to focus the conversation. Do you have any rooms? Me: yes, $185 to $195 plus tax. Then we talk. If I'm out of their price range, okay, I go back to work...
  4. Tom

    That’s not a diet requirement

    If I quit running the inn, I think the diet hassle be the main reason why. I serve a pretty traditional American breakfast. Everything is home baked. We have a couple of gluten-free items: waffles (rice, corn, oat), blueberry muffins, and French apple cake. Always available and always tasty...
  5. Tom

    What would you do? Who right?

    Hmm ... just checked our website. We just bumped two rooms by $10 and I hadn't made the change. Yikes! [I just did] If that happened to me, I would have been embarrassed, but would have pointed out that the invoice and taxes, etc. on the reservation form where the entered their cc was the bill...
  6. Tom

    Fail to Plan... Plan to Fail

    Exactly. I suggest a local motel which will be in the price range. Sometimes I tell them that the motel keeps crime scene tape in the maintenance closet because it is used so frequently. And younger travelers have been convinced by hotels dot, grope on, etc. to never pay full price. For chain...
  7. Tom

    Stairs and Private Bathroom

    Uh ... Americans?
  8. Tom

    Unhappy Guests Want Discount

    Customer relations ... generally I do not respond kindly to requests for a rebate (i.e. post-sale discount). They are very rare. Sometimes I'll offer something extra if an issue arises. That said, we do weddings and we require that the wedding party book the entire Inn for the weekend. It's...
  9. Tom

    Tesla becoming reliable market

    Back in 2015 Tesla was promoting the destination charging location and several of us got chargers. Over the next few years, it attracted guests, but recently, mainly since beginning of pandemic and now this year, I'm getting 2 or 3 a week. Part of this is the big increase with Model 3, but I...
  10. Tom

    Hello from Wales!

    Welcome! Wales is beautiful, very green, lots of sheep. Agree, the Call for Best Rates seems to be a possible negative. I inferred that I would get better rates if I called rather than booked online. Maybe true, but that may prevent people from booking direct when they can't reach you and may...
  11. Tom

    Back to Daily Cleaning? Neatening? Yea or Nay?

    Our experience the same for 13 years. We'll empty trash, collect wine glasses, but leave them alone. I'll tell them to toss towels out of door if they need new. Our guests don't expect maid service. I am who they see: check-in, evening wine, breakfast. I'm an old guy; maid outfit don't fit no mo.
  12. Tom

    Guest of the Day

    In the Inn, we have 3 nice glass front LPG fireplaces; no shenanigans except occasionally someone tries to dry their socks. In the guest house we have a free-standing wood stove I used when we lived there. It works great, but there's a trick to it, so for guests, no. I put a nice wooden sign...
  13. Tom

    Dealing with Fraudulent Bookings

    When I started 13 years ago, the most common request of this type said "I am coming to your City with seven newly ordained Greek priests to stay 10 days". Last year, I got the Greek priest one again! Poor guys, all the time on the road.
  14. Tom

    Guest Vaccination Requirement

    I must disagree. If you want privacy, stay at home. If you come to my inn, I need to manage risk and comfort levels for our guests and for ourselves; that means your willingness to share a little. If you are not vaccinated, or don't want to share, that's OK, you are welcome, but I need to...
  15. Tom

    Just Set 2022 Rates - A Few Thoughts

    Getting me thinking ... I could bump rates a little, but my $175 to $195 seems to match my market and the $195 books at about one-third of the $175 even with the only 2-person tub as an amenity, which is a sort of message. What I really wish I could do is cut back on single night stays but keep...