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Bed & Breakfast / Short Term Rental Host Forum

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  1. S

    Portable Grills

    I can take it back. Thanks once again for your sage advice.
  2. S

    Portable Grills

    Hi! I recently made the decision to purchase a small, table top grill in case one of our guests wanted to roast wieners, marshmallows, grill a steak, etc. We live in a fairly natural setting with tall grasses and wind. I'm trying to figure out the details of this amenity. Provide Match Light...
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    Have you ever had this request?

    The guests often ask to see our dogs, and I bring them into the entry area. I put the cats out in the morning. One stays out most of the day. The kittens usually stay out for perhaps an hour, after it get light. The guests enjoy them outside.
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    CVV Codes

    I contacted Clover again. This time they said there was a way I could skip it on Credit cards but not on Debit cards, as Debit cards needed a pin. THANK YOU!
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    CVV Codes

    I asked Clover (mini) and they confirmed I needed it. First Data is processor. Paid $400 for machine in October. I tried to manipulate Webervations to ask that question, instead of why are you coming, but it didn't show up.
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    CVV Codes

    Recently we had to change Merchant CC Machines. Our new Clover machine requires CVV codes for Card Absent transactions. When guests book, they are not asked for their CVV codes. I contact them after they book online and ask for their CVV code. I am hard pressed to get it. They usually do not...
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    Audio/Video Entertainment

    I'm not sure if I'm in the correct forum. We got a nasty-gram stating that if we have DVD's in the common area and if guests watch them, we are in violation of "Unlicensed Public Performance of Copyrighted Motion Pictures." Has anybody had experience with this? Do you know what the fee is? We...
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    Yet Another Scam

    I called my provider. He said they probably won't show up. They will probably give me a sob story about losing their credit card, and can I please refund the charge to a second credit card?
  9. S

    Who will Survive?

    Undersea, May I copy the above statement and share on my FB page? I don't think the average person considers the above. Personally, I'm happy there wouldn't be as much cold and snow/ice! Thank you!
  10. S

    Yet Another Scam

    I texted them and told them the guests today decided to stay another day. I have had both gay and black guests here in the past. Will follow up on Code 10. Thx.
  11. S

    Yet Another Scam

    Call VISA or Mastercard? I have no idea what local bank may have issued it.
  12. S

    Yet Another Scam

    "Device cannot start?" I assume you mean you think they have stolen cc #s.
  13. S

    Yet Another Scam

    I got a call today while making breakfast. The caller said he was gay, celebrating his 21st birthday and was bringing a couple of "big, black football player friends" with him. Did I have room? I later got a call from an innkeeper friend who asked if I'd gotten this call. I then called a third...
  14. S

    What's your 'door side' manner like?

    I get a TON of compliments to my face and even in our guest book, but very few on TA.
  15. S

    What's your 'door side' manner like?

    I have never yelled at a guest, but my one irritant, besides damage to a room, is when people do not knock at the door, or ring the bell, but just walk in. Even an hour early! If I have let them in once, they can go in and out as they please. Our house looks like 2-3 others in the neighborhood...
  16. S

    Text Reservation

    :) Deleted yesterday.
  17. S

    Text Reservation

    Hi! I just got an email with a person wanting to make a reservation via text because she is hearing impaired. RED LIGHT GOES OFF! I sent her a copy of the URL of my reservation page. She doesn't use it. The following day she wants the rates for "my hotel, 8 days in the room with the queen...
  18. S

    A Soft Touch? - Damages

    Every now and then we get something damaged. We had a gal who "mysteriously" had the color of her hair dye rub off onto the towels, pillowcase and pillow. She was up front about this. I told her I would do what I could to get the stains out. Everything came out OK, except for the pillow, which...
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