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Bed & Breakfast / Short Term Rental Host Forum

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  1. Arks

    Saying goodbye

  2. Arks

    Saying goodbye

    Thanks for the fun and the advice over many many years. Now, may you enjoy a fun and healthy retirement for many many years more! You might want to consider doing what so many retirees do: open a quaint little B & B where you share your breakfast with guests then just spend the day sipping...
  3. Arks

    Today’s story (subtitled, I guess I’ve given my last #*@#)

    Another one who didn't read. I send detailed, customized turn-by-turn directions depending on the room they rent, because not all my rooms are at the same street address, though they are all in the same building (the building has 6 exterior doors, each with its own address). Occasionally I have...
  4. Arks

    It's the little things...

    I did, but we've got to be careful on this stuff. Charge a punishing rate, like you might want to, and you'll spur them to protest with the CC company, possibly including some made-up stuff about having a horrible stay or something. Then you might lose the whole reservation payment. I keep...
  5. Arks

    It's the little things...

    Followup: Housekeeper reported this afternoon that the following items are now missing from the room: Hand mirror Metal container for jet tub "bath oils" Metal container for clothes washer detergent pods Spiral bound "Welcome" book describing how to work heat and air, TVs, restaurants, etc...
  6. Arks

    It's the little things...

    Had one contact me at 9:30 this morning, asking about a room for tonight. Said they would take it if they could get in by 10 a.m., as if they could get in that early anywhere else. The room was ready so I said sure, it's ready now. As expected, they arrived at 3 p.m.!
  7. Arks

    It's the little things...

    Yes, almost without fail!
  8. Arks

    It's the little things...

    ...the little things are what drive me crazy. Like when I get a text message that just says, "Can I check in early?" Not can it check in at 1 pm or can I check in at noon. Just can I? I'm tempted to just reply, "Yes." But I know they would reply, "When?" and I still wouldn't know what time...
  9. Arks

    Goodbye, Non-Refundable Rates

    Good point! It's a contract. They agree to pay for the room they booked, and we agree to forsake all others and hold the room only for them.
  10. Arks

    Goodbye, Non-Refundable Rates

    Correct. He's a big hotel guy, not a mom & pop level guy, but some of what he writes about can help us, too. As as generic mentions above, several of the OTAs offer a non-refundable option, which seemed like a good idea at the time, but maybe their days are numbered.
  11. Arks

    Goodbye, Non-Refundable Rates

    Good article HERE by Vikram Singh, a hospitality industry advisor I heard speak at the PAII (Professional Association of Innkeepers International) conference in Nashville several years ago. He knows the industry very well. Here's a section of the article...
  12. Arks

    Credit Card Processing?

    I use ResKey with Stripe. Works perfectly. In the past I processed through Authorize dot net, but Stripe works as well or better and is much cheaper and easier to deal with.
  13. Arks

    Wordpress Captcha?

    One of my favorites was a post from years ago about a helpless guest who entered their key code then stepped back, thinking the door would swing open on its own, without having to turn the handle and push.
  14. Arks

    Wordpress Captcha?

    Excellent point, but in my case, I get about 1 legitimate contact/month through my contact form, and I was getting about 15 spams/day until I cracked down. It's hard to be sure what to do, but at most I'd be losing 1 potential customer/month if they can't select the photos with a traffic light...
  15. Arks

    Uptick in OTA reservations?

    I've noticed that my reservations through Air, which have always been 5% of my reservations, have been 10% this year.
  16. Arks

    Wordpress Captcha?

    I'll give a recap and update on this topic. My contact form captcha was working quite well for a couple of years, then I started getting multiple spams/day bragging that they beat my captcha and offering to sell me a better one. I switched my webform to Contact Form 7 and installed Honeypot for...
  17. Arks

    How do you handle far-advance multi-day reservations?

    I think I'll also start having it automatically re-send the arrival info 2 weeks before arrival on these folks who book way in advance. Amazing I've been doing this 9 years now, and am STILL tweaking things to make it all run smoothly!
  18. Arks

    How do you handle far-advance multi-day reservations?

    Big festival in the area this weekend. I sold my first rooms for this weekend a year ago, so I raised the rates 50% and still sold the last remaining rooms 9 months ago. Every one of them was booked for 3 nights. So a significant amount of money for a 3-night stay at a marked up rate. I was...
  19. Arks

    Window Treatments

    Excellent advice. It's a big investment, so you'll probably be stuck with them for a long time. Don't go cheap. Durability is so important because guests won't treat your things as gently as you threat your things.
  20. Arks

    Window Treatments

    A wonderful memory, and glad himself realized "happy wife, happy life." I'm just trying to decide if I want to picture you as Scarlet O'Hara in the dress made from velvet drapes, or Carol Burnett wearing the curtains and the curtain rod!
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