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INNspiring.com | Innkeeper Forum & Innkeeping Resources

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  1. Arks

    What’s with google asking everyone to leave a review?

    Luckily, in my section of the continent, nobody ever heard of Yelp. Also, I ask on my reservation form how the guest found me. I have not seen TA mentioned in about 2 years. It's mostly Google searches and word of mouth. And since (back to the original post) Google asks everybody to...
  2. Arks

    Noticing a trend

    Another one on the Properties Tab you might want to look at, if you're interested. Select Properties Tab then on the left at the bottom select Yield Management. This is where supply and demand can earn you some easy extra money, like several hundred dollars/year, with no effort! You can set...
  3. Arks

    Cleaning out the fridge

    What scale do you use to weigh the packages?
  4. Arks

    Cleaning out the fridge

    I need to do that. I generally box it up, mail it, then add a couple of dollars to the postage cost and charge it to the card they used to book the room. But the other day when I tried a card for postage, it had insufficient funds...for a $9 charge! By making them all $15, I could charge the...
  5. Arks

    Noticing a trend

    I would think so. It just adds a surcharge if a one night stay is booked. If another rule does not allow a one night stay then the surcharge question would should not come up.
  6. Arks

    Handy Help - unexpected

    Keep us posted! Things may bloom!
  7. Arks

    Noticing a trend

    I've charged $9 extra for one-nighters for years. In ResKey... Go to Properties tab. Select Rate Plans on the left. Select a room you want to set a surcharge for 1 night stays. Under Rate Rules, select the > at the far right of Rates. Midway down under Adjustments, look for Surcharge. Set it to...
  8. Arks

    Didn’t I see you with someone else yesterday?

    I had the same and it was awful. A physician who came once a month to cover the hospital when the local doctors were unavailable. The hospital paid his lodging bill. He always had one of the local nurses in the room with him, and that was none of my business. But he also had an "I am...
  9. Arks

    Do You Have A Room For Tonight?

    More than once I've had day-of requests and I've just not been in the mood to deal with it that evening, so I run to Reservation Key and block off all the empty rooms that day so they don't call back and say, "But your website shows you have rooms available." As you say, the joy of innkeeping!
  10. Arks

    Do You Have A Room For Tonight?

    I just don't understand people who make first contact at 5 p.m. asking if I have a room for tonight. In the long ago that was common. But now we have the WWW and TA and it's so easy to do advance planning and have your overnight stops all arranged in advance. I say this because, lately, I've...
  11. Arks

    What’s with google asking everyone to leave a review?

    Good for you! That was not anywhere near my own experience, back when I asked for reviews. But I was very passive with it, just asking at the bottom of an email.
  12. Arks

    To carpet or not to carpet . . .

    I used an architect when I remodeled my old building to make it ready for overnight guests. He specified carpet in all the upstairs bedrooms, and on the stairways. When I asked why (many people think carpet is dirty and passe) he said without the carpet people downstairs would hear every step...
  13. Arks

    What’s with google asking everyone to leave a review?

    Same here. People are sick of being bothered with review requests, and most won't comply, so I stopped asking for reviews a few years ago. And when I did ask, it was only at the bottom of a "thank you for your stay" followup email. Basically, the ones who love the place and the ones who have a...
  14. Arks

    What’s with google asking everyone to leave a review?

    Every place I visit leads to a request for a Google review now. "How did you like McDonald's?" "Can you tell us about [my inn name]?" "Can you answer some questions about Walmart?" Every day, I get 2 or 3 requests from Google for reviews or answers to questions like, does this place have free...
  15. Arks


    Had to tell someone. Just found a message on my recorder, wanting a room for tonight, and it started off, "First off, your voice is absolutely precious, boy." Sadly, no availability tonight, so flattery doesn't always work!
  16. Arks

    A Chargeback Drama - Chasing the White Whale

    Just dreaming, but can you imagine how nice it would be to only accept cash. Not checks. Cash. Wow, what a dreamer I am.
  17. Arks

    A Chargeback Drama - Chasing the White Whale

    I'd likely do the same. Sometimes you've got to step up and do what you feel is right even if it's financially risky and a lot of trouble. I feel lucky that every COVID cancellation I got, paid the cancellation fee without question. But I know some people feel entitled to use COVID to get...
  18. Arks

    Celebrity Guests

    I've only had people who were celebrities in their own minds. I have had some of the governor's cabinet members stay with me, but nobody ever heard of them and, luckily, they had no complaints.
  19. Arks

    PLEASE elaborate!!

    She came back with the item description, her name, the suite they stayed in, and the dates. Now, 3 exchanges into this, we can begin... It's a curling iron, of course. They don't ask about all the chargers they leave, but a curling iron, that's important. I hate to think what she must have...
  20. Arks

    What does your check in look like now?

    AMEN SISTER!! I love you! It's your house, your rules. The outliers can stay with the "we're not doing anything different" folks. There are plenty of them. To each their own. Life it too short. Period.