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  1. Arks

    Do You Have A Room For Tonight?

    I just don't understand people who make first contact at 5 p.m. asking if I have a room for tonight. In the long ago that was common. But now we have the WWW and TA and it's so easy to do advance planning and have your overnight stops all arranged in advance. I say this because, lately, I've...
  2. Arks

    Precious

    Had to tell someone. Just found a message on my recorder, wanting a room for tonight, and it started off, "First off, your voice is absolutely precious, boy." Sadly, no availability tonight, so flattery doesn't always work!
  3. Arks

    PLEASE elaborate!!

    Just got a text message, "I would like to find out if I left an item there during our visit in August. I can't find it anywhere." Sigh. Why not go so far as to tell me what item you're looking for? Why do we have to exchange multiple messages just to get to the meat of the issue?? I thought...
  4. Arks

    Would You Respond to this Email I Received Today?

    Hi there! I'm with ABC News and I'm looking for a location to film a documentary in [my town] this fall. We would have a crew of 3-5 people and would only need the space (no tables/only a few chairs) We would need the space in October or early November for Mon-Fri. I saw you have availability...
  5. Arks

    Interesting Air Experience

    For a little getaway last weekend, I booked an Air apartment in a town about 45 minutes from me, in a 3-story house with a balcony overlooking a small waterfall on a decent-sized river (it's two 3-foot water drops giving a nice roar of white noise). Self-checkin, as is the norm for Air...
  6. Arks

    As a former B & B owner...

    I've been getting texts this afternoon from a woman asking all kinds of questions about renting 4 rooms for their family reunion on Thanksgiving weekend. Of course, everything she asks is answered on the website, and it's really hard to give lengthy details in a text message. Last time she...
  7. Arks

    I guess I'll take a bribe...

    I'm starting to buy furnishings for a 6th guest room I'm planning to open next year, and I just bought an ice maker from Amazon, one of the coffeemaker-sized machines that makes little ice cubes a few minutes after you pour in some water. Yesterday I received a snail-mail postcard from the...
  8. Arks

    Old posts from 12+ years

    I just checked, and it seems if you do a forum search, the old posts from the many years of the old forum website come up. That's absolutely wonderful. LOTS of knowledge and memories in those years on the old software. For instance, I still miss the wisdom of Don Draper and, of course, the...
  9. Arks

    To create a new post...

    Apparently, to create a new post on the new forum website, go to the Forums tab (upper left corner) then select Post thread... in the upper right corner. 😀 Also, after all my years of posts, it looks like I only have to make 11,723 more posts to out-post Joey Bloggs (though that doesn't count...
  10. Arks

    Service Dog

    Got my first request to bring a service dog. I wrote back asking to see the service dog's documentation. What should I look for to help verify that it's legitimate?
  11. Arks

    Uptick in reservations from locals

    I usually get 5 or 6 reservations/year from locals, mostly renting a place for visiting relatives. I've received EIGHT reservations from locals in the last 2 weeks. All one night, and spaced out on different days. So it's not like they are a group of friends planning a party. I don't know, but I...
  12. Arks

    Great news for us and for our guests

    This USA Today article sounds like very good news for us. CDC has determined that it's quite unlikely C19 can spread from surfaces, like from doorknobs (and everything in a hotel room). While they don't say it's impossible to become infected that way (they will never say that), it's great news...
  13. Arks

    I'm not THAT desperate, yet!

    After weeks of ZERO guests, I'm very fortunate to have only 1 room unrented tonight. This afternoon I got a text message asking if I have a room available for tonight. I said yes, I have one left. It's $144 plus tax. He wrote back, will you take $100? Sorry NO SOUP FOR YOU!! Road rage is so...
  14. Arks

    Hand Sanitizer or Wipes

    I was thinking about putting a big pump bottle of hand sanitizer, or some sanitizing towelettes, in the guest rooms, both as a nice feature, and to help protect me from them! But then I thought of the drawbacks: They would take the whole bottle. They would refill their travel bottles from my...
  15. Arks

    Things they never think about

    I just had contact with a guy coming to town to do consulting work at a local factory. He wants to rent one of my apartments with kitchen, every other week for the rest of the year. He wanted to know what kind of deal I can make him to get such a good commitment. I told him I'd knock off 20%...
  16. Arks

    PAII/AIHP Merger

    The Association of Independent Hospitality Professionals (AIHP) and the Professional Association of Innkeepers International (PAII) are merging. It's so long ago (a few years is all it takes) I can't remember why a group of innkeepers broke away and formed AIHP, or why I quit PAII and joined...
  17. Arks

    CC processor suggestion needed ASAP!

    An update. A sad update to my September report about a hacker posting thousands of CC authorizations to my Authorize.net account. I had considered it a major headache to have to delete thousands of transaction authorization emails from this hacker account. But now... ...I got my monthly bank...
  18. Arks

    CC "test transactions" attack

    For about a week I've been undergoing a horrible "attack" of some kind. Thousands of "test transactions" have been sent to my inn website CC processor, Authorize.net, using names like "Mary Doe" and "Simmons Simmons" and "Walter Walter". They all seem to be using legitimate CC numbers and...
  19. Arks

    One good thing about Air

    Most of them these days seem to be self-check-in with a door key code. They are really training a LOT of people to read their emails so they can find and get into their room with no help, and to read the instructions in the room so they can connect to wi-fi and such. There is a whole generation...
  20. Arks

    Another Scam?

    My sister owns an "event center" near my inn. She rents the space for reunions, parties, wedding receptions, music performances, you name it. Yesterday she got this email... Hello my name is [a typical anglo-Saxon male name] and i live in arlington Baltimore Maryland and i am engaged and about...
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