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  1. Highlands John

    Guest Translator

    Bit of end of season sillyness, what guests say and what they mean for all you newbies. Phone enquiry "My credit card is in my bag/car/neighbours house/teapot, I'll call you back" ............. "You're too expensive and I'm going to try and find somewhere else first" "I'm a travel agent and...
  2. Highlands John

    Mystery Vegetarians

    Had a couple in for 1 night. No mention of any dietary requirements either on the booking or at check-in. At breakfast she ordered our special eggs, which clearly says "cheesy scrambled eggs with ham" on the menu, when she was served she said "I can't eat that, I'm vegetarian". She then asked...
  3. Highlands John

    When Is A Walking Holiday Not A Walking Holiday

    We take bookings from several Walking Holiday companies, and they way it works is they organise the route and all accommodation for guests plus do bag transfers. So when guests leave here walking they leave their suitcases and someone will come and pick them up during they day and take them to...
  4. Highlands John

    Don't Do It, It's Annoying

    Maybe it's just end of summer grouchiness, but this has happened a few times lately and it really ticks me off!!!! People who message or email during the afternoon to let you know what time they'll be checking in and then arrive 2 hours later. I didn't ask for them to let me know the time, so...
  5. Highlands John

    Over To The Dark Side

    After years of resisting we're now listed on bdc. Lots of holes in the diary this year over the busy season led to me giving it a try. This time of year I'm just releasing unsold rooms over the next 4-6 weeks but that strategy might change out of season. So far it's working well and the higher...
  6. Highlands John

    It's THAT time!

    We've been running the B&B for 15 years now, this is our 16th summer season and we've had enough. DH has been increasingly fed up with it for the past 1-2 years but I wanted to carry on, but I've come round to his way of thinking. I'm fed up with having no life is the bottom line. Tied to the...
  7. Highlands John

    Random Reviews

    Had a review posted on Googly yesterday. 2 / 5 Okay. Really miffed about it because I don't even think the reviewer has stayed here. Looking through their reviews they seem to be a local serial reviewer, they've reviewed places like the local freezer food store and a cafe in a business area...
  8. Highlands John

    Google Availability Searches

    I asked a few months ago if anyone knew how to get my own website on the availability search that now appears on google, I didn't really get very far. However a week ago I had an email from Free2Book offering me a link to Google availability, £49 set-up fee and 7% commission on bookings. Seemed...
  9. Highlands John

    Disappearing Guests

    Had a young couple in last night, they didn't arrive until 10.50 because of delayed flight. Checked them in, spoke briefly because it was late. This morning I heard the front door go about 7, nothing unusual in that, people often go out for a walk, a run or even to take photos. Got up, started...
  10. Highlands John

    Maps Scam

    There is a UK based company that phones me up about every 3 months and tries to con me into paying them to put me on goo-gle maps. They're also often vague about exactly what they do for you, but last time they tried to make out that we had to be keep paying them to get reviews on goo-gle. All...
  11. Highlands John

    One Of Those Moments....

    ... that make it all worthwhile. Had a couple staying, here for a significant anniversary, hadn't planned it until last minute and not realised how busy it still is here in Sept. They wanted 3 nights but we were full the middle night, so they stayed with us then I sent them to my friend down the...
  12. Highlands John

    Lack Of Oxygen

    I know some of you use wordpr ess for your websites, I've been seeing ads for Oxygen 2 on my FB feed. I've done some reading and watched some tutorial vids on Yout ube but I don't understand the relationship between the two. Can anyone help? My website is looking rather old and outdated so one...
  13. Highlands John

    We Made It

    Guests have just checked out. Thanks to an erratic and ultimately busy summer plus some atrocious planning on my part.... today is our first day off for 66 days.
  14. Highlands John

    You've Gotta Love 'em

    Guests arrived at 12.15 today, saw he sign on the door saying check-in is from 4pm, so they got in their car and went away. 3.30 they were back, saw the sign again and went for a walk. 3.55 they're back so I let them in, asked their name... no, no booking here. I asked when she booked it and she...
  15. Highlands John

    Guests Rubbish

    I don't mind people leaving their old rubbish in the room, we can clear that when cleaning. We do ask that people leave recyclable like glass/cardboard/magazines next to the bin, most do, some don't. Some will use the glass bottle of milk we put in the fridge for them and then throw it in the...
  16. Highlands John

    Where Is Everyone

    Today's quiz! So, you come down to breakfast in the lovely B&B you're staying in, at 7.40. There's no one about, the lights are all off, there's nothing laid out in the breakfast room, in fact there is washing hanging over all the chairs. Do you? a) Think you've got the time wrong? b) Standing...
  17. Highlands John

    It's not worth buying cheap

    The topic of buying "value" items came up in another thread so I thought I'd share the following:- Friends with a B&B were saying this weekend that they buy cheap washing machines, they last about 18 months - 2 years and if something goes wrong they chuck it out and buy a new one. I pointed out...
  18. Highlands John

    Best Quote Of The Week

    We've had 2 people in for 4 nights and they've been a complete PITA. Hanging around the house all day while we're trying to clean, banging about in the mornings disturbing others, hanging the towels up then complaining because we didn't change them......etc etc They put a whole list of whinges...
  19. Highlands John

    Adjusting Prices To Circumstances

    We change our room rates to help maximise income, which at times includes dropping rates to fill empty spaces in the diary. I've had an email from someone that booked for August, back in feb. They've noticed that since they booked I've dropped the rates around their stay and are now asking for...
  20. Highlands John

    Let Me Know If You Have A Cancellation

    Really?? So if I phone you in two weeks (or two days even) and say we have a room for the date you wanted you're still going to be looking, you'll not have booked somewhere else, you're going to instead sit and wait just in case I call. Sorry..... I get this one a lot this time of year and it...
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