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  1. JerseyBoy

    New coffee carafe advice needed

    We've been using these for nearly 20 years now and they are affordable and work very well. We use the glass lined carafe, but they have a stainless version. https://www.serviceideas.com/products/servers/classic-carafe/glass-lined-classic-carafe.html
  2. JerseyBoy

    This is for any inns located in NJ

    Thanks for the suggestion
  3. JerseyBoy

    This is for any inns located in NJ

    I agree. It seems ridiculous and adding risk, not removing it.
  4. JerseyBoy

    This is for any inns located in NJ

    I received a copy of new sanitization protocols from the state of NJ for hotels. I am wondering if any other NJ inns received this and if so, does this apply to inns? In particular there is one section which stipulates any occupied guest room must be cleaned, sanitized, and have towels and...
  5. JerseyBoy

    Anyone on HotelTonight?

    I'll jump in as someone who has been using hotel tonight from it's earliest days. I'm located next to a larger casino resort town and whether I like it or not there are lots of hotels around and a lot of competition. If you want to fill last minute rooms we have found HT to do the best job...
  6. JerseyBoy

    All lodging shut down

    I looked at the numbers a different way. If this is as easily spread as they indicated (one person would give it to two) It would take about 28 days to spread to everyone. Even if it took 2 days to transmit, still if the virus was showing up early January, by the time all the social...
  7. JerseyBoy

    Dumbing down breakfast

    We changed our menu several years ago to change with the times. We noticed more and more people who had "food allergies" or this condition or that condition or didn't like some ingredient in our breakfast dish. We have 18 rooms and would constantly be getting requests for something special or...
  8. JerseyBoy

    CC processor suggestion needed ASAP!

    Thanks for the information.
  9. JerseyBoy

    CC processor suggestion needed ASAP!

    Are you sending the invoice from Square or from ResKey (using the payment due link).
  10. JerseyBoy

    CC processor suggestion needed ASAP!

    Thanks. I guess what I am wondering about Square is what is the rate when a charge is made directly through RK? This would not be a tap, dip, or swipe through one of their readers but something keyed into the RK software. As another data point for folks, I am currently using InnPayments...
  11. JerseyBoy

    CC processor suggestion needed ASAP!

    Can you let me know what rate Square charges when using RK?
  12. JerseyBoy

    Credit Card Processor

    We have tried a few processors over the years and haven't been able to get below about 3.2%. We've generally been using the cost plus method and the expensive rewards cards have been killing us. I'm in the process now of switching over to InnPayments to give it a try. Its similar to square...
  13. JerseyBoy

    Trouble with guests losing keys?

    We have 18 rooms and use regular keys. We used to make a big deal about not losing the keys, have guests initial they will be charged for a replacement, etc. etc. We lose about 20 or 30 keys every year. After a while I realized it was costing me about $50 a year in key replacement, but I...
  14. JerseyBoy

    TripConnect

    Thanks for the information, everyone. I think the best thing for me to do is try it and see what happens. I can't really de-list from the OTA's (I mean I could but they do drive a noticeable amount of traffic) and I'm not quite seeing how TC will necessarily take all of that traffic but it...
  15. JerseyBoy

    TripConnect

    I agree it's nuts if the traffic I am getting from the OTA's would come directly if I did not have the OTA's. We have done paid listings with TA in the past but never had seen any traffic. Can someone explain how TripConnect works? How is Expedia or Booking or any other OTA usurping the...
  16. JerseyBoy

    TripConnect

    Are you listed with any OTA's? If you are, how does the TripConnect sales compare to those other OTA's. I'm trying to figure out if my lack of performance on TripAdvisor is due to the model I am using or if for my market it is not the right channel. We do about 30K or more with Expedia and...
  17. JerseyBoy

    TripConnect

    I have a general question. We have been using TripAdvisor Instant Booking for a couple of years. We hardly get any bookings from Tripadvisor using this model. Does anyone have any thoughts on the value of Tripadvisor for booking rooms? Is Tripconnect better?
  18. JerseyBoy

    revenues 25% down

    Very weird but the AIHP campaign message showed up on my facebook feed right after I read your message here. The set up a website: https://www.bookdirect.education/
  19. JerseyBoy

    revenues 25% down

    I like the idea of an advertising campaign but it would be hard to somehow coordinate it among such a large number of small and independent properties. I am wondering though if somehow within a group like this or even this group and some of the other groups on facebook that some of us belong...
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