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  1. MooseTrax

    Tell me what to say

    I think the word irate did come up somewhere. What if they are irate? How do you handle that in front of other guests? When they did arrive they were not irate because they thought staying the extra night on the other end would be good all around.
  2. MooseTrax

    Don't take it personally...but it still hurts!

    It's dragging you down because you did your best and to your face everything was wonderful. But now Mr Poison Pen is sitting down to pick apart everything. The way you handle it is to laugh, as you've done. I had a chat today with someone who uses reviews everyday in her line of work. Now, yes...
  3. MooseTrax

    Normal Guest Room Odors

    Cigarette smoke is really bad in the damp weather. It seeps out of the walls.
  4. MooseTrax

    Normal Guest Room Odors

    Your cabins are new but my house is old. We deal with the same sort of problems when rooms go unused or if we leave the doors closed to keep wandering guests out. We've found the best thing is what you're doing. Get the windows open and run the fans. We tried those damp smell removal cakes but I...
  5. MooseTrax

    Tell me what to say

    The question was how would you handle this with some possible scenarios? The possibility that there were other guests standing there? (As it turned out, they arrived well before anyone else so no witnesses.) That they are repeat guests who we know stayed at several other B&B's last year (we...
  6. MooseTrax

    Tell me what to say

    Our confirmation is 2 pages long and states all of our policies. They emailed us that the flight was canceled. If it makes a difference I checked the IP address of the email and it was from Europe, where they were coming from. Whether or not they have subsequent reservations after here I don't...
  7. MooseTrax

    breakfast journal??

    We do not have any place to store supplies so we do go everyday. We are lucky to have a grocery store in town even though everything else is miles away. We look at it as a way to get out of the house for a little bit every day. No excuses, someone has to go! I think it keeps us both sane in the...
  8. MooseTrax

    breakfast journal??

    Hit the button that says 'quote' (right next to 'reply') and then write what you want to underneath the [ / quote. If you don't then what you say ends up in the box! Doing it that way gives you who said what you quoted. To just have the blue box with no names in it, copy what you want, paste it...
  9. MooseTrax

    breakfast journal??

    This may be an odd way to do it but we use a dayplanner, small, pocket size to do the grocery shopping. We can look and see what groceries were purchased so we then know what was served for breakfast the next day. Keeping a journal is an excellent idea, especially if you get a lot of repeat...
  10. MooseTrax

    Tell me what to say

    Bringing this over here from a different thread. The scenario is this: a guest has a room (or more than one room) booked for an extended stay. They cancel day of arrival but will still be coming in for the remainder of the stay. When they arrive they refuse to pay for the missed night(s). What...
  11. MooseTrax

    Second time cancellation

    Why they canceled last night- flight canceled. I have no reason to disbelieve them. They are also repeats which generally gets you a lot of slack around here but it's been a big week for cancellations. So far, 10 room nights canceled in the past 4 days. I'm not sure what the new thread should be...
  12. MooseTrax

    Second time cancellation

    We are discussing taking deposits now because the cancellations are getting so frequent and the guests are getting so much more belligerant because they say they are canceling because they can't afford to come and now they are going to be paying anyway. 60 days' cancellation won't fly around...
  13. MooseTrax

    Unbelieveable...incredible...mind-boggling

    8 hours being long depends on when they got the email. I would hope to hear back in 1 day but I really like hearing back in minutes! That neither of them answered your question is interesting. These places could be raking in the cash, one would think, if they got on the ball. It's obvious they...
  14. MooseTrax

    Second time cancellation

    They booked 3 nights. They will pay for 3 nights by extending their stay because they missed one night. They refused to pay for last night. So, do I tell them to leave right now or take the 9 room nights but on different nights than what was booked? Now if I did not have 3 rooms open for them on...
  15. MooseTrax

    Old Regional Heritage Story-type Magazines

    We do both. One central location and then 5-6 mags in each room. I make sure there is a selection in the rooms so guests who have settled in don't have to get up and wander around at midnight when they can't sleep.
  16. MooseTrax

    Old Regional Heritage Story-type Magazines

    Yes. I read everything that comes in but I subscribe to them for the inn. Local mags, Cooking Light, Quilting mags, Car & Driver, Motorcyclist and I put out our college alumni mags, too. There are a bunch more and every once in awhile I get on someone's mailing list and I get free mags for a...
  17. MooseTrax

    Second time cancellation

    Do you ever have guests cancel only one night of an extended stay? I would be interested in how you present the total bill for them to pay and how you handle them flat out refusing to pay for the night they missed. We just do not like confrontation. Do you tell the guest to leave completely? Our...
  18. MooseTrax

    Whooo Hooooo

    We get a number of guests who are on their last night on vacation and ask wistfully, 'Who's going to make breakfast tomorrow?'
  19. MooseTrax

    Inn Room Amenties

    We have 2 trash cans in each room. One in the bathroom and one in the room somewhere. I was appalled once when I read a review that said the trash can was too far from the bed. They are not glued to the floor! We put them where they are visible but not where you would fall over it. But they can...
  20. MooseTrax

    Inn Room Amenties

    Bamboo towels, but not bathrobes. They are extremely soft.
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