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  1. Don Draper

    VISA Guide for Hospitality Merchants

    This maybe should go in as a resource, I'm sure MD/Disc/Amex each have their own too. http://visa.ca/merchant/resources/acceptance/pdf/tips-for-hotels.pdf
  2. Don Draper

    Anyone experience this with a chargeback?

    Dealing with a very straight forward situation here. Guest booked, then canceled with less than the required notice to receive return of her deposit. In addition to the "checked box" of our policies when she made the online reservation, I also have an email from the guest stating she...
  3. Don Draper

    Skinny Taste

    While I've been away from the forum, DH and I have both lost ~60# with combined diet and exercise since the first of the year. I know many of you living this B&B lifestyle struggle, like we do, to find time to take care of yourself and your health while you're so busy running around taking care...
  4. Don Draper

    My peeps!

    Have not been on forum in a L O N G time, but like most of you we are at the end of an incredibly long and busy season and pretty much at the end of our ropes. While sitting here trying to reconcile via email with all the people who have canceled this week due to Sandy I got to reading through...
  5. Don Draper

    Groupon

    I recently read this article in Vanity Fair about the founder of Groupon, Andrew Mason. I frankly found him and his entire attitude creepy. He is definitely anti-corporate and yet is being swallowed up by the Capitalist Machine as the company gears up for its IPO. Then today this article on...
  6. Don Draper

    Maybe it's all in the sales pitch...

    Last week I made an egg casserole that is typically a real favorite. It's veggies, cottage and chedder cheese with just enough flour/baking powder to make it puff up. I served it as a "veggie, egg and cheese casserole" with a fruit muffin. So many plates came back, I was miffed because it is...
  7. Don Draper

    The Shy

    I completely get that everyone coming into our homes might be a bit shy or quiet, it is a new place for them, they are not sure what to expect. What I cannot understand at all is people who are STILL shy when they leave 3 days later??? Spent 30 minutes at check-in getting them settled, tried...
  8. Don Draper

    Ben @$!#ing Gay

    DO NOT travel with this stuff!!!!!! Everyone knows exactly where it's coming from, you're not imagining those GLARES you're getting. Why would you use this noxious stuff in someone else's house? There are literally dozens of unscented alternatives, FIND ONE.
  9. Don Draper

    How to Relieve the PRESSURE???

    Sorry, total whine/vent here. We are in the heart of the non-stop season. Last day off was 8 weeks ago, next one is 6 weeks away. Guests this past weekend incredibly needy...we feel like we already do a lot of spoon feeding when it comes to info on the area/things to do, but people really...
  10. Don Draper

    Booking.com Nonsense

    This makes me very angry. Booking.com called here twice, the second time a message was left by a gentleman saying "I wish to speak to someone about reservations".
  11. Don Draper

    One more time...today's menu is TAKE IT OR LEAVE IT...and in either case just sit down and get out of the way!!!!

    I am just so over these people who NEED to cause some kind of scene, have some kind of special need, and in general just need to be the center of attention. I really thought DH was going to throw a fork at her this morning. She of course chose to read NONE of her confirmation so prior to...
  12. Don Draper

    How many will you tell?

    Surfside's thread about being "new" owners got me to thinking...how many of your repeat or regular guests do you think you'll notify when you're leaving your Inn? I know our PO's had an extensive list that they notified, plus a smaller list of more personal type friends who got a more personal...
  13. Don Draper

    Bless his heart!

    "Looking forward to staying with you in a couple of weeks. However, I will be the only one staying. My wife will not be joining me. Should my cost only be $85/nite? looking forward to the visit. please advise." $85 would be HALF the published room rate! Oh, that was a great belly laugh...
  14. Don Draper

    WHY do they do this?

    Let me start by saying I LOVE our senior guests. LOVE. I worked in health care for a long time and geriatrics was my specialty. But we've had a rash of children buying their elderly parents gift certificates to our place. These folks just really shouldn't be out by themselves. They are not...
  15. Don Draper

    Question for anyone who's used Guest Tracker

    Rezovation is going to stop supporting Guest Tracker at the end of this year. I have an innkeeper friend who is looking to upgrade. She does NOT want Rezovations. Has anyone else switched from Guest Tracker to something else? My friend is not tech savvy at all, I think Reservation Key would...
  16. Don Draper

    THANK HEAVENS FOR...

    ...a companion thread to the "Deliver Me" one, because I had some really nice things happen today: -Repeat guests who come across the country every year, stay in our largest room for two nights, ask for nothing, praise everything, and rebook on the way out the door (happily leaving a deposit).
  17. Don Draper

    Thanks for reminding me NEVER to do this again

    Last year, had an (I thought) elderly couple coming for 4 nights...their son/d-i-l had planned and payed for the trip for them. On their day of arrival the wife got violently ill in the airport and they ended up having to go back home. Their son called and apologized, he was so nice and I felt...
  18. Don Draper

    How accurate are your B&B.com statistics?

    Just got the quarterly email that B&B.com sends with statistics. Does anyone compare with their own tracking to see how consistent they are?
  19. Don Draper

    Good thing they decided only to give her a stroke and not to kill her...

    6 AM, wake up to a voice message from 9 pm last night from a guest who is checking in today for 2 nights. So sorry, my M-I-L has had a stroke and is in the hospital, we'll need to cancel. Please can we move our reservation to a different date? I email to say thank you, received your call and...
  20. Don Draper

    Is it just me? How do you handle this if you don't take a deposit?

    This is the second time we have had an early departure or No Show and the credit card we have on file is declined or not valid. Thankfully we take a 50% deposit so at least we aren't left with nothing, but this is so frustrating. I have contacted the party and received no answer back yet. If...
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