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This is the time of year when local memberships come due. While my aunt is away, I am reviewing these memberships and their pricing. The one big local membership she has the inn listed with raised their rates by 15% this year. Looking over this year's room receipts, I can see that this...

The top hotspots for germs, up to 48 hours after the sneezey sniffler has left the building...

Showing 2 walk-ins around the inn today and they were happily looking at every room- no other guests booked. The woman is looking into each room oohing and aahing about this and that. Just being nice, I think. She steps into one room and immediately backs out of it, practically knocking me down...

Housekeeper came to me and asked what to do about a room that had not checked out yet. She was going to have a short work day and wanted to get to the beach. It was 11 and the guests had some business phone calls to make earlier and were lucky to have any reception here. I told the housekeeper...

A guest who is arriving tomorrow has aksed me to buy roses for his anniversary. He said he will reimburse me but to keep the price "cost effective". He did not give me a budget. I tried to get a budget amount out of him or refer him to call the florist on his own but he just danced around it...

Hi again, just here to rant a little. Things are going a little better and I'm getting used to how everything works. I ask guests about food problems when they book and specifically ask them to enter problems into the online form when booking. For this long weekend no one who booked online put...

Sorry to be a bother but I have another question about discounts. There is a discount available for something called a staycation. A guest called from a CA phone number and wanted to know about the discount for residents. I said you have to be a resident of this state to get the discount. She...

Is anyone else having a summer filled with cheap guests? Guests who are told they are getting a discount for booking a suite who then ask if they can have a discount for being in the Navy. And then ask for another discount because they have AAA membership, and just picked up the book! What about...