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    To ID or NOT to ID? That is the question...

    I was attending a presentation of a new booking/registration system and during the demo, they had a section that has an "online self-pre-checkin" system. Part of the system allows the user to upload a copy of their Driver's License and/or Passport. It seemed like that provided because part of...
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    Giving OTAs the Boot

    Same here. The customer ends up paying for the commission or any other OTA fees by posting increased rates on those sites. If they call us directly or go to our website, they get the lower rate.
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    Additional Guest Fee

    I apologize if this topic has been discussed elsewhere but my searches didn't result in what I'm looking for. We have a few guest rooms that can sleep more than 2 people. All our standard rates are based on double occupancy. If, however, an additional guest is going to stay in the room, I'm...
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    Unhappy Guests Want Discount

    This is usually the case here where the wedding party rents out the entire Inn. However, on rare occasions we have locals who only want a room or two because all the guests are also locals. 99% of the time, when we have an event here and all the guests staying are not participating in the...
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    Unhappy Guests Want Discount

    That raises an interesting thought/idea: "Quiet Time". I don't have a formally established "Quiet Time" rather it's assumed after 10pm. Anyone have that listed/written down in a formal manner?
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    Unhappy Guests Want Discount

    So here's the situation. We do a number of events here including weddings which, as you can assume, means a reception usually with music after the ceremony. When we have such events and the group having the wedding doesn't rent out all the rooms, we do make sure to notify all the other guests...
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    EV Chargers - anyone else installing these?

    More and more of our guests are showing up with EV's (Electric Vehicles) and asking about closest charging stations, ability to "Trickle-Charge" at our inn via standard 110 outlet + extension cord, and suggesting our Inn install them. As I see more and more car companies coming out with EV...
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    Free rooms - discuss.

    They just called me and gave me the same flattering line about my Inn etc. etc. Turned them down this year as well. At first I thought donating a room might provide some tax benefit. It does not. From all the free rooms I’ve donated, I think only 1 - maybe 2? - guests ended up returning. It...
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    2 Interviews Scheduled; 2 No-Shows

    It’s a very frustrating situation here. Seeing the same thing as the original poster stated: interviews are scheduled AND confirmed by the candidate and they don’t show up or notify us. My inn is located in a relatively small town surrounded by several other small towns. That means small...
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    Hello from Hummingbird Inn in Easton, MD!

    Hi All! I just joined Innspiring.com. To be honest, I was having a little "frustrating moment" and figured my situation wasn't unique to other B&B innkeepers and there had to be a group online - and here it is and here I am! Looking forward to being a part of the group
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