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  1. Hillbilly

    What’s your plan for reopening?

    Just wanted to see how everyone was doing and to find out what your plan is for reopening? Are you opening back up the same or changing things up? We plan on opening back up in June with weekends only.(This will give us a few days to let the room air out before getting it ready again)...
  2. Hillbilly

    How are you engaging with your customers during this shut down?

    I thought I would start a new thread with regards to the Covid-19. What are you doing to hopefully engage with your customers and get future bookings? What is your plan when we are allowed to reopen? What new things will you be doing to protect yourself and customers? I wanted to start a thread...
  3. Hillbilly

    Coronavirus?

    Just thought I would start the conversation. Just checking to see if this is affecting anyone yet? I live in a tourist town and business is really slow. A lot slower than it should be. People are saying tourism is going to be hit hard in our area. What will you all do if someone calls to cancel...
  4. Hillbilly

    Whats up with Bed and Breakfast . com?

    Does anyone know whats going on with Bed and bre akfast. com? The info from Expedia is not updating. I called Expedia and they told me they are no longer with them. Their contract ended last month and. I contacted Home away. They said they no longer have info on them and they gave me the...
  5. Hillbilly

    Worst April in 12 years!

    Looks like this April will be our worst one in over 12 years. We are in a busy tourist town and business is very slow for us. I’m not sure what’s going on. Every month this year has been down. This month is over 40% lower than last April. Really starting to freak out a little. Anyone else...
  6. Hillbilly

    Any Suggestions?

    Ok, so this is the issue. I have a reservation that was made 1-24-19. For 3 nights starting tomorrow. Yesterday I received and email from a lady stating that, "Her fiance was in a bad car wreck and is in critical condition. That they needed to cancel the reservation." She also asked how she...
  7. Hillbilly

    2nd Annual #BookDirect Guest Education Day Set for February 6 — Let your guests know it pays to book direct!

    We need to all turn off our OTA feeds for this 1 day. Not only to promote the Book Direct Movement but to show the OTA's they depend on us as much as we depend on them. It would cost them' millions of lost $ that one day. The fees they charge are going to keep going up. We essentially are...
  8. Hillbilly

    Well I need some help on this one!

    Well, this is a first for us. So I just received a call from a very upset gentlemen who said his card was charged yesterday. He wanted to know why it was charged and who was using it. I told him I would look into it. I gathered all his info and his wife's. He told me he thinks maybe his wife...
  9. Hillbilly

    My wife tripped.

    So I had a younger couple check in yesterday around 4. Last night at 10pm I had a call from them. He said that he just got off the phone with his mom and the mom thought they should call us to make a report so we knew. That's how he started the conversation with me. I asked him "What report...
  10. Hillbilly

    I need a new website.

    I need a new website for our B & B. Our current site was built by Acorn and was built a year before everything went responsive. We spent over $6000 and to mke our site responsive they want over $5000 and that would not be a custom site. They seem to be pricing themselves way up there. So I’m at...
  11. Hillbilly

    BB’s make sure you have a plan for when you get them!

    Well my grandma is 95 and so 3 family members and our kids decided to surprise her a d travel to KC for a night to see her during our kids Christmas break. We had a wonderful time and my aunt lives with her so we decided to find a hotel to stay the night. The closest place was a Drury Inn. My...
  12. Hillbilly

    My wife says I have to take a morning off!

    Hi everyone! I have a little issue. We have a very busy property and many of you know who I am. This last year has been very difficult balancing running our Inn taking full care of my mom. We also help a great deal with my DW’s parents as well. Our kids are still at the age of living at home. We...
  13. Hillbilly

    Processing Companies?

    I'm in a need for a new processing company. I'm not interested in square or companies like that. I need a regular processing company. Anyone have any recommendations?
  14. Hillbilly

    Anyone ever try this?

    Just wondering if anyone has ever tried this? Okay, so im sure you all have the same issue with wanting to fill all your rooms. You get a call for someone wanting 3 nights. You look and see that you have it open but they will have to switch rooms because 1 couple has booked one of your rooms...
  15. Hillbilly

    Gift shop items

    As I'm ordering our Fall gift items, I was wondering if anyone here does the same? We have a small gift area that we sell items to our guests. I know a lot of you sell Mugs but was wondering if you had any luck with other items? Always nice to hear how you can make extra money. After all most...
  16. Hillbilly

    InnRewards

    Hello, everyone! I just wanted to give a quick "Thank you!" for all that helped with InnRewards. It's a sad day to let you know we are shutting it down today. It was a great idea but we just couldn't make a go of it. Hope you all are having a great summer! Thanks again!
  17. Hillbilly

    Partnering with another Directory?

    Hello everyone. I hope you're having a great Winter. Looks like Spring is arriving very early this year in Missouri. That's great for business as we are starting to get busy again and Spring break is just around the corner. As you know we have had InnRewards for several years now and I really...
  18. Hillbilly

    Fresh Ideas Wanted

    Hello, as the New Year has started its a great time to think of New Ideas for the year. It's been a few years that we have added any amenities to our property and its not only time for our guests but for us as well. What services or ideas have you tried that have worked good? Have you added...
  19. Hillbilly

    Just looking for now...

    Hello, I have been a long time user of Reservation Key and have recommended it for years to others like a lot of you have. For reasons I wish to not bring to light I am looking at other options. There are so many out there I just wanted to see if anyone had any new updated info on other...
  20. Hillbilly

    Well this was a first...

    Let me just dive right in. Sorry its kinda a long story. But the damage was all done in less than 15 min from checking in! Friday night we had 4 checkins. My mom likes to do our arrivals Friday night so we can attend our sons marching band performance at the football game. Our checkin time...
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