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    Guest confidentiality conundrum

    Our rooms lock, and we always suggest keeping rooms locked when going out. My bigger concern was them getting upset/annoyed if the confused guest keeps trying their door even if it is locked. Patience often comes with understanding. If they just thought he was drunk or being funny, he might...
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    Guest confidentiality conundrum

    "Being near water worries me in that situation more than other guests being disrupted." No pool here :(
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    Guest confidentiality conundrum

    Had this interesting situation arise. Had to do some quick pondering to contemplate how to handle it. Wished it had come up on here before so I would have had an outcome already planned out. A couple showed up today for a several day stay. I show her to her room, husband was still at the car...
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    You find out the property right next door is going to be doing major construction all summer, what do you do?

    You find out the property right next door is going to be doing major construction all summer, what do you do?
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    Waiting game -dietary restrictions at a B&B-

    Well it turned out that the guest with wheat allergies was "not that allergic" and she is used to just eating small quantities when it comes to anything with wheat. So she didn't want to "impose". She was overjoyed that we still went out of our way to make her gluten free breakfasts. I said...
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    Waiting game -dietary restrictions at a B&B-

    We've got return guests coming this weekend. They wrote a few days back to say they are excited to be coming back and to let us know that one of the other couples staying with us this weekend are friends of theirs. (we didn't know that) Then they tell us that one of their friends needs a...
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