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Thanks so much for sharing your input - We are sadly super slow right now so I'd like to keep any revenue we have coming in! But I'd also love to be sure we don't lose a customer. I like the 50% of funds if used in 6months for this one, and I like keeping it case by case for future...

Hi everyone, I've had a few recent last minute cancelations with request for future credit. They're not asking for a refund, exactly, but wish to use the $ they paid as credit toward a future stay. I'm inclined to maybe offer a partial credit for future stays in the near future- say within 6...

We just increased our additional guest charge to $50 from $30. As mentioned by others, the additional cleaning, linens etc all add up noticeably. Some of our rooms have Murphy beds that require staff to set up, and result in double bed linens for the room. To be honest, I’ve also started...

Thanks for this! I'll have a look at these options. I appreciate any other input as well!

What PMS software are folks using and loving these days? We're looking to shift away from an older program to one with more updated capabilities, customizable options, etc. HUGE plus if it is compatible with our current Merchant Account rather than forcing their own option on as a condition of...

Hello from Denver! We renovated and restored a Victorian mansion last year, opened in late September! We are a sustainable business and focus on inclusivity (we hope the people will should feel just as supported and cared for a our many -many plants!) This is my first adventure in the B&B world...