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Hi! I recently made the decision to purchase a small, table top grill in case one of our guests wanted to roast wieners, marshmallows, grill a steak, etc. We live in a fairly natural setting with tall grasses and wind. I'm trying to figure out the details of this amenity. Provide Match Light...

Recently we had to change Merchant CC Machines. Our new Clover machine requires CVV codes for Card Absent transactions. When guests book, they are not asked for their CVV codes. I contact them after they book online and ask for their CVV code. I am hard pressed to get it. They usually do not...

I'm not sure if I'm in the correct forum. We got a nasty-gram stating that if we have DVD's in the common area and if guests watch them, we are in violation of "Unlicensed Public Performance of Copyrighted Motion Pictures." Has anybody had experience with this? Do you know what the fee is? We...

I got a call today while making breakfast. The caller said he was gay, celebrating his 21st birthday and was bringing a couple of "big, black football player friends" with him. Did I have room? I later got a call from an innkeeper friend who asked if I'd gotten this call. I then called a third...

Hi! I just got an email with a person wanting to make a reservation via text because she is hearing impaired. RED LIGHT GOES OFF! I sent her a copy of the URL of my reservation page. She doesn't use it. The following day she wants the rates for "my hotel, 8 days in the room with the queen...

Every now and then we get something damaged. We had a gal who "mysteriously" had the color of her hair dye rub off onto the towels, pillowcase and pillow. She was up front about this. I told her I would do what I could to get the stains out. Everything came out OK, except for the pillow, which...

From time to time I receive tips, for which we are grateful. It isn't until the guests leave that we discover this. We customarily send them a "thank you," email along with a photo of themselves. I would like to thank them for the tip, but not be tacky about it. I've thanked them for "their...

Hi! I was wondering if anybody has received this email from Red Marble? Legit? Scam? Thanks! My name is [removed by swirt] and I work for a TV production company in New York City that is creating a new documentary series. I came across your beautiful Bed & Breakfast and am...

Hi! I was wondering if any of you have jetted tubs. Not the stand alone whirlpools, but a bathtub with jets. I believe a bleach cycle should be run through after each guest in addition to a rinse cycle. In addition to wiping down with a 5% bleach solution and terrycloth towel. Hubby disagrees...

OK, please let me blow off some steam. We recently made reservations at a bnb. The acknowledgement said, "Hi Joe Blow" (Not his real name, smile.) Thank you for choosing our bed and breakfast, or something like that. Followed up a day or two later by "Hi Joe! Please take a moment to tell us how...

Hubby and I have an ongoing discussion. We have a small bnb. I like to wash the sheets immediately and then put them back on the beds. Hubby wants to put the "extra sheets" on the bed and wash the sheets later. I think of it as being double work. Why should I have to wash and dry them, fold...

OK, gotta vent with SOMEONE! This single young woman is staying for several days. She wanted breakfast at 7 AM. I get up at 6. I time it so the main dish comes out at 7:15, being in there 25 minutes. 7:25, still no sign of her, but I know she's been up for 30 minutes or more. She walks out at...

Whenever I go overseas, I'm always amazed at how colorful and inviting the food vendors make their food. In a bar, gas station, etc. it ALL looks so lovely! About this time of year, I tend to serve hash browns, baked (browned) eggs and meat (brown). In the summer, I tend to put life onto their...

We like the look of shams in our rooms. For some reason the guests consider them pillows. They will not wash nearly as long/well as pillow cases. How do you prevent guests from using them as pillows? Remove them from the rooms at breakfast?

I was wondering what everyone does to make their guests feel special? We bake cookies and try to greet guests at the door as they arriving. (I love the bright background of this webpage! It makes it easier to see the keyboard when typing in the dark!)

Does anybody use Texas Toast for their French Toast? I was considering it for the baked variety. I bought some to experiment with and hubby said if I didn't return it and use Challah bread instead, this was the end, sighting (sp) that Challah is superior, and he is the better cook between us...

We have a tiny dorm refrigerator for our guests. There are chilled beverages in there and they are invited to put their perishables in there. Unfortunately there is very little room for ice, perhaps 2 tiny ice trays. Occasionally guests may ask for ice for their ice buckets or beverages. Hubby...

I walked into the guest room today, wiping down the countertop. I have two fragrances, two lotions and an air freshener on the counter top, in addition to a "what not" basket. I realized something was missing. It was a $50 (2004 price) bottle of Clinique Happy Parfum spray. Earlier in the day, I...

We had a power outage last night and I needed to reset my 8 year old cc machine, Hypercom t7? When I called support, they said they no longer support this machine as it is too old. Rather than buy another terminal, I was considering using my Droid to process them. Do any of you do this? Your...

I got a call with a couple wanting to pay for their parent's anniversary stay. One day. I said fine. It was the following night. They placed their cc into the online booking system a lot of folks use. The guests came and a few days passed before I tried to run the cc number. It seems the number...