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Some of the comments you'll receive if you ask for some feedback will be items that weren't necessarily "deal breakers" for them while they were staying with you. Not something major enough to complain about, but worth mentioning in a subtle way without blowing things out of proportion. You do...

I'm always surprised when I hear that most people staying in B&Bs aren't repeat guests, because most of the people I know personally choose the same B&B when they visit certain locations. I know I always think about the few B&Bs I've stayed in the past and wish I could go stay in them again...

When I was doing some work today I came across a video that talked about the Guest Vortex - the process in which a guest goes through from finding the property, booking, staying, and leaving only to return again. The more often they return, the more loyal the guest becomes, and they become a...

You did an awesome job developing these ideas, I must say!

You can use a service like Scribd.com to upload the PDF file, and then you can embed it on a website. It's quite handy so people can read the file without having to download it, which is good if the PDF is a large file. This is all free to do, as well. If you don't have a server to upload it to...

Apart from the local newspapers, can you join a local chamber of commerce or business group that may put out a newsletter or After Business Hours meeting? Any local bloggers that could put the word out and do a sneak peek review (plus their link to your site would help your search rankings)...

Hi Madeline, I use Wordpress for my blogging needs, but I think I was able to find a solution to one of your problems. To add sharing to Blogger, the most common add-on is "Add This." I found this tutorial which is pretty detailed and should be easy to follow: Add This tutorial I couldn't find...

I have to say I'm fairly impressed by both the website layout and the pictures of your Inn. It looks like you could open tomorrow. I love how you include Netflix with the rooms, too. I'm sure that's going to become more common in the next few years, but it should give you a leg up on the...

Madeline and Dena, I've never thought about creating a budget form for food costs before. It was never my area to handle it (only front office and housekeeping), but it should be doable with a bit of work (who am I kidding, probably a lot of work). If you like, get in touch with me via email...

I'm trying to build a consulting business here in Canada working with bed and breakfasts, small motels, and other smaller-scale properties. I thought I would work on developing some tools for owners/operators to use that would help them in their day-to-day operations so they wouldn't have to...

I've been using Hostgator.com for several years now to host several websites. It's simple to setup various web applications if you need them (ie Wordpress), email, file management, etc. The backend system they use is called cPanel, which I've seen other hosts use. When you sign up, you get a...

When I tried the system using Safari on my Mac, it worked fine. It's pretty basic in its layout and functionality compared to other systems that are available. For someone who just needed "something" to get going until they chose a proper and stable system, it may be okay for them considering...

If your property is tied into Expedia directly, it's generally only a one-way street from my experience. Expedia reservations will get pulled down into your system automatically and take it away from the inventory, but if you sell out your property in another way (calls, walkins, etc) that...

If you want to get a few options for a logo done by graphic designers, the cheapest place to go is a site like Fiverr where you pay $5 to work with a designer (possibly a student trying to build a portfolio, a professional doing work for fun, etc). You can get 3-5 sketches of a logo done in...

Choosing Wordpress themes can be challenging with so many options out there, but at least there are options and most of them are good looking. My favourite frameworks to work with are from WooThemes, and Themify. WooThemes is powerful with many options in their backend settings, incorporates a...