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Hello.... I've been wondering how you do your final walk-through of your rooms/home... do you walk with the guests or without? More importantly, aside from asking them about their stay/ how it could have been better etc. How do you broach the topic of "broken/damaged" items... it seems like 50%...

Hello, I recently had one of the worst set of guests ever. Dirty doesn't even begin to describe. Ruined duvets, towels, fruit punch stains on kitchen cupboards and drawers.... these guests expressed a very keen interest in returning. They "loved" the house.... we NEVER want them to return. How...

Hello, I am a relatively new B&V (bed & venue), what is your thoughts on damaged towels? What about damaged duvet covers? I am referring to stains that will not come out therefore rendering my duvet cover/ towels unusable? Can I charge the guests for this? Also, upon check-out are you forward in...