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  1. M

    BnBFinder - Unauthorized Listings & Gift Cards

    Just spent half an hour with an irate guest who booked us because he saw us on BnBfinder and had one of their gift cards. I am not a member but like many of you they copied my information and put me on their website hoping I would join. This guy was insisting that I take the card an honor his...
  2. M

    Comphy Sheets

    Anyone else recently receive an order of Comphy sheets and have spots and/or marks all over them? I bought a bunch of white flat, fitted and pillow cases all in King Size a couple months ago but I'm not just using them and out of the package they have marks and spots on them. Never had this...
  3. M

    Cleaning - Gloves Required?

    We've always provided our housekeepers with gloves and required them to use them. Our new housekeeper said she never has even at two major hotels here in the area but my husband insisted that she wear them. We just found that she's hasn't been using them and actually hid the box in our pump...
  4. M

    OTAs - Cancellation Frequency?

    Recently put property back on book ing and have had two cancellations in less than two weeks - these are long distance visitors so they are holding rooms as others mentioned before to see if a better deal comes up or to give themselves flexibility in their plans. I never have more than 8...
  5. M

    Why Ring The Bell or Ask For DF?

    This morning a guest comes to the dining room and instantly rings the bell. We typically hear them and wait a minute for them to get their coffee/tea and have a seat. So hubby goes out and says we'll be right with them, take a seat. I make their parfait and as he's going out the door I drop...
  6. M

    Food Delivery, Delivering Breakfast To The Room, Bike in Room - How do you handle this kind of stuff?

    Looking for some ways of possibly handling requests differently or in a new light. Do you have guests try to order food delivery to your place? We haven't had any places that offer it but a local store is offering delivery now. Our front door is always locked so they can't get in and we're not...
  7. M

    Making People Happy - What Life's About!

    We had these older guests that came every year for long stays (7-9 nights) one or two times a year. Then all of a sudden they stopped coming. But I'm friends with their son on FB and saw a post by him the other day which got me thinking about them. These are the types of guests that become...
  8. M

    Smoking - My Pet Peeve!

    As our website says, we are completely non-smoking except for the smoking station in the parking lot. I would love to remove that as well but at least we can send guests there who didn't read about us being smoking free. We have signs in the guest rooms and they agree on their sign-in sheet...
  9. M

    Not The Email To Start My Day!

    I read email this morning waiting for breakfast to cook and got one from a guest who checked out 2 days ago. She said she had a great stay but wanted to point out the following to me -- 1) she was upset that I put a note on the door to the deck that read "Early Risers - many guests sleep in so...
  10. M

    Cereal Offerings - How To Choose & Serve

    We do a plated two course breakfast and it's worked great for us for 10 years. I'm thinking about offering cereal for those who don't want the entree that I'm serving (chef's choice). I typically serve 18 people, again 2 courses. I know some have yogurt and granola on the sideboard that guests...
  11. M

    Past Guest Trying To Take Advantage

    So irritated today. Past guest (1 previous stay) emailed 3 days ago saying "We're so excited, we're adopting 2 puppies and picking them up tonight! We have a reservation for this weekend and don't think anyone will take on 2 puppies. What can we do so we don't lose our money." I emailed back...
  12. M

    Free Wine - How To Set It Up?

    We used to put free local microbrews in the guest refrigerator along with soda. At some point I stopped doing it because they were going through them so fast and my costs on food, propane and taxes were rising. We were tops in the ratings on TA in the State. Others started copying what we did...
  13. M

    Tea Kettle

    We serve breakfast from 8:30 to 9:30 (many come right at 9:30 which is fine with us). However, I have a nice glass tea kettle so that guests can see the water bubbling to full boil. Just before guests start arriving hubby pushes the button to start the tea water. However, someone may not come...
  14. M

    Not ending year on high note!

    We do elopements but not on very busy weekends. Someone called a couple months ago wanting elopement for tonight. We do fireworks display and husband can't do that setup and photography for elopement as well so we told her no. Without us knowing, she booked the weekend online and after...
  15. M

    Do you hang a sign when you've turned in for the night?

    Do any of you have a sign that you hang up when you've turned in yourself for the evening? What does it say? We want to let guests know that we've gone to bed but of course to contact us if it's an emergency. Sometimes they're just plain stupid reasons to wake us up. I've had guests ring...
  16. M

    Any allergies?

    During checkin, we ask if anyone has any food allergies. We stopped asking preferences because the list of things people didn't like almost totally precluded me from making many dishes. So yesterday a guy checks in with his adult daughter and when asked about allergies says No. When serving...
  17. M

    Rant - Irritating Day, Can't Wait For November!

    Yesterday we awoke to a guest telling us that there had been water pouring from the ceiling outside his bedroom door. He put his trash barrel under it with a towel in it so that it didn't drip drop outside his door and the room beside his. Wonderful guy, would love the house full of him. My...
  18. M

    ResNexus Users - Instant Confirmations and Deposits - HELP!

    We've just switched over to ResNexus from SuperInn and have a question for those who use it and take deposits. We liked that on SuperInn the reservation was pending until we were able to run their card, apply the deposit and send the confirmation. However, ResNexus provides an instant...
  19. M

    Early Risers Making Noise - What Can You Do?

    It's 6:30 am and a guest decides he's gonna watch a soccer match out on the deck on his laptop. So he and his wife are outside moving chairs around scraping them across the deck, talking, trying to get the match up and running. There is no other noise here on our property so they will certainly...
  20. M

    Varying Cancellation Fees/Time Depending on Cost and Length of Reservation?

    Does anyone have a varying cancellation fee that depends on the dollar amount and length of reservation? Or a longer cancellation time frame during peak season or for long stays? I know I've seen one place that does, but can't remember where. We've have several reservations each year where...
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