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Hi everyone. Have not posted in a long time. Basically, I have had social media overload and I'm more of a looker than a talker lately but I've always been able to come here for good advice and suggestions. I had someone design my website when we first started and I was pretty happy with it. I...

Last two Exp**a reservations came through MyAllocator without email addresses. The first one I didn't notice because she sent me a separate email asking me a million questions (why didn't she just book on my site!) which I replied to. her sister, who did book through me, mentioned that her...

I think we all 'get' this. http://www.cbc.ca/22minutes/videos/clips-season-24/how-to-deal-with-dietary-restrictions-at-christmas-dinner Newfs are the best!

Okay, got a great review on TA. Loved our place and gave us the full five but they got my name wrong. Twice. Now, I don't expect people to remember my name 100% of the time. I'm ahead of the game because I have their names written down. But, that being said, I don't want anyone that reads the...

This post is for those who use OTAs. I know not everyone agrees with them but at this stage of the game, they still help me fill rooms. Just got an email from a new OTA (at least to me) from Hotel Bonanza. Offering 8% commission and reportedly nothing more. Ever. Looks like a UK site. Looks a...

Well, I got the inevitable phone call yesterday. My mother had broken her hip a few weeks ago and went through surgery. She wasn't responding well, but after a few days and a change in medication, she finally opened her eyes. They transferred her back to the nursing home where they would feed...

Generic made me think of this one. Okay, sometimes we are so run off our feet that we are desperate to eat, anything. If that happens to you, what have you had? Or, what will you eat if there's no time to make real food--like the stuff we make our guests? I'm bad. When I'm hungry and I don't...

This was a great morning! I hate conventional breakfasts--bacon, eggs, toast, coffee. Don't get me wrong. Love this but you can get that anywhere around here. I try to be different and stand out but sometimes, unfinished plates make you question your choices. This morning, strawberry bread...

Was talking with a guest about ironing (yuck, only good thing about it is getting my Netflix fix). I iron my pillowcases and shams but not my duvet covers. I was ambitious my first season and did them, now I'd be just plain crazy. She suggested I use linen water. Or make my own. Linen water, I...

Okay, for my list next year: A second dryer Part time help Clone myself (rough week)

Yes, I do love my guests but not two hours before check in. Today, I had a room ring our front doorbell almost two hours before check in. I honestly did not hear them, probably because the vacuum was going and when I'm upstairs, I honestly don't hear it. I only knew about it because DH was...

So what would you say? Got a nice review on TA today. But, in it the guest mentions how wonderful it was that we cooked up the lobsters in our kitchen that they bought. Yeah, more like didn't give us a choice. We allow our guests to use our dining room to eat any food that they bring in--take...

Anyone else having MyAllocator sending out modified reservations from OTAs and then resending confirmation emails? Just had one resent that had stayed with me two days ago and gone, and another that had booked with me yesterday but send out two more today.

What time do you tell your guests that they basically have to shut things down? I had a couple here last night that were sitting in my dining room (with my permission of course), eating a take out meal that they brought with them. They had a few drinks and then went to their room about...

Just got a new card processor, new company. Test drove it this weekend, works great. However, it came preprogrammed with the option for the guest to add a tip is a $amount or %. Does anyone else have this on their processor? I didn't on my last one. I never noticed when I processed the...

I'm finding it very challenging to put fresh fruit in front of my guests. Weather has been poopy. High winds make it hard for ferry crossings and that's how most of our fresh produce comes to the island. I've been existing on trying to make oranges and bananas look creative. The other stuff that...

Is it just me? Maybe it's because this season just doesn't want to seem to end. Another booking for my least expensive room. Do you sometimes feel that they book the cheapest room when it starts to slow down, expecting you to upgrade them? I try to upgrade when I can. But, I just got one where...

Just had another Air guest. They were great and loved our place. They actually looked for a B&B on the Air site and ours was only 1 of 2 in the area. They liked ours better, lol. But, she said she like using Air because the App was so easy to use. She like the fact that it would list everything...

I know there was a previous thread on someone working at an inn that was being 'spied' on by the owners. But this doesn't have anything to do with that. I seem to always find myself in the laundry room just before check in hours and I have a very hard time knowing when my guests arrive. I bring...

Anyone used Google Ads? Just got an offer in the mail from them. Spend $50, get a $100 credit. Only pay when someone clicks. Pros and Cons. If you tried it, did you gain any benefit?