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    The TA ranking game with so called "colleagues"

    Well, our usual local pattern on the TA rankings game with a few so called "colleagues" seems to have raised its head again. Background: The vast majority of our respected colleagues share our position and philosophy on not prodding for reviews and letting them come from the sincere and...
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    How about a maximum night stay?

    I've got an idea for how to get those pesky, high maintenance, boring, disrespectful, condescending louts out of our houses. Enforce an innkeeper's perogative maximum night stay. You play nice and your booking is longer than 3 nights, you get to complete your stay. You are rude, late for...
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    Arrival of our late summer friends

    These guys show up this time of year like clockwork. Totally benign, interesting to watch and good pest bug eaters. Don't even want to get into what the females do to the males after mating.
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    A few reasons why some B&B guests don't book online

    Based on input from guests that volunteer the information, these are a few reasons we've been given over the years for why some folks won't use an online reservation system. There doesn't seem to be a hard line on age, income, demographics on who and why, but some similarities do exist. Older...
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    Dealing with a stubborn Wisteria and a wimpy Clematis

    There is a Wisteria on the property that both we and the previous owner of the house have never seen bloom. Combined, we're talking about a prolific vine over 20 years old, but the sucker just won't bloom. Huge growth each year and very healthy but never any blooms. I've root planed, deep...
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    How long after the fact have you ever responded to a TA review?

    Bree brought up a good point in the "Value Adding" thread about always responding to inaccuracies in a review, so the question came to mind. With the new feature on TA where a reader can click on the numeric rating value and see instantly all of your 2 dot reviews reviews for example, the old...
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    Following up on email inquiries that appear to be dead

    This is something we've been doing from day one and every once in a while it ends up in a reservation. Wondering how other folks handle emails they get, the inquirer never follows through on a reservation, but you have time invested in responding to and answering their original questions and...
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    One of my favorite little friends

    We get about four different species of hummingbirds from early April until the first frosty night in October. They are such a marvel to watch.
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    Monster Mullein

    Having traveled all over North America including a year-long, 34,000 mile 40+ state and a couple of Canadien provinces, I've seen this plant nearly everyewhere. When the nuclear winter comes all that will survive is rats, cockroaches and mullein. This baby is over 8 feet tall to the tip and...
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    A gorgeous sunset from last night behind our place

    Couldn't resist sharing this after downloading some photos from the camera. Sorry about the rain droplets.
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    How do folks handle returning items left behind

    The occurrence of this topic seems to fluctuate quite a bit at our place. Additionally, what is the weirdest thing ever left behind? How do most folks handle getting forgotten items back to the guest? Do you proactively contact the guest or wait until they call? If its small, like a phone...
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    http://www.judysbook.com/ A new consumer "review" website

    Hey all, just got a Google alert that someone visited a "listing" for us on a new "review" site I'd never even heard of before. Looks harmless enough until one looks at your business listing. Unless I'm reading the solicitation wrong, it looks like in order to respond to any reviews you might...
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    Recirculating pump: A great water and energy saver

    The ideas keep flowing so I wanted to share some info about this device that I installed on our hot water heater just before we opened five years ago. Our home's footprint is a essentially a 35' x 140' rectangle and the mechanical room where the radiant heat boiler, hot water heater, electrical...
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    Kind of a cool trellis idea for B&Bs

    Hey all, A few years ago we found a couple very old brass bed headboards at a garage sale and have put them to what we think is kind of a B&B related and neat idea.
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    The Squishy Handshake upon arrival

    Alright, just had to play the devil's advocate and throw this one out there to contrast the hugfest going on. Other local colleagues first tipped us on this one, but we all call it the "Squishy Handshake" around here. At our place, I've made it a standard practice of greeting people at their...
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    Score: Hotels 96% to B&Bs 4% occupancy

    So we've heard quite a bit about how we innkeepers need to do all these things to up the overall percentage of consumers choosing us over hotels. Aside from some hopefully salient and logical observations I'll offer on why the score is so lopsided, feel free to pipe in on whether or not any of...
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    Websites of B&Bs you as an innkeeper admire and find easy to use

    Joe's response in another thread about B&B website turnoffs made me think of this topic. Many of us have a multitude of opinions on anything and everything related to B&Bs yet can't or don't expose our identities for a variety of reasons. Not asking anyone to reveal their own site or anyone...
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    Pro-Active Solution and other towel and linen destroying substances

    This may not apply to everybody, but for those who use non-white towels and linens, the scourge of Pro-Active Solution has just struck us again. The upside is that we have enough towels and sheets for our personal use to last a lifetime. The downside is our very friendly and non-embarrassingly...
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    Enough about late arrivals, what about the early bird trying to get every minute and then some out of a stay?

    Awright, we've beat the late arrival quandry to death. Now what about the pinhead who doesn't call, doesn't ask in advance, doesn't have a medical condition needing a bed to lie down on immediately, didn't just have a horrible travel experience, etc. Just your average early bird looking to milk...
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    "Green" cleaning products by Shaklee

    We received as a gift from a guest, this entire box of cleaning products from Shaklee. She is a rep for them but never said a word about it while here, never pitched us, never even asked what we use around here. Two weeks after their check out, this big box comes with a ton of stuff in it. I...
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