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I'm truly sorry to hear that

Nope. The current Owner has had it for four years. She doesn't live here, she needs us to make things better. But I don't want that to be the main focus; let it be known we are doing great! We just need to tweak to make everything run smoothly.

That is a wonderful way of putting it! I actually had a conversation with the Owner, by phone, about an hour ago and she's all for it. We all talk about rehashing the season; I think this is one we're doing.

OK, I think if you reread the other posts this is not doing me our the Inn I help run any good... it's been established that we should have rethought our strategy after paying so much through B.C... remember this is only my first year... with comments like this I just end up feeling quite dim...

I don't know how to successfully pull a quote... We sync direct calls and OTAs manually, frustratingly, and I'm starting to realize, it's just unnecessary. Overbookings happen maybe twice a season. I come up with a system of cross checking OTAs vs. our books.

Oh, I'm always sold on overhauling inefficient ways, trust me! I think at this point, just finding the system that would serve us that best is the main goal.

We have complete control over content, availability (including blocking dates out if we only want direct sales on weekends, special events, etc.) and it automates all reporting, has excellent customer service, etc. I think when we moved over to B.C. the big draw was the Book Now button; this...

We do have a website. It was outdated, from the 2000s, not great, couldn't book a room on it, etc. It was bad. Booking.com carries our web site now; they designed it. What sold us was the "Book Now" feature, which is what our original site didn't have. These sales carry a 10% per booking...

How do you drive direct sales with just your website? Do you also take advantage of Facebook, etc. marketing? The main reason we just dropped our outdated website and hopped on Booking.com is that we figured the OTA would handle the marketing for us. It seems that putting the money into the...

Thanks for this. I would of course like to present this to the Owner with all the facts and figures; as the Admin. of course I was aware of these programs but there seems to be pros and cons to each system, thus the new thread. Because this is my first full year in the Inn (and wearing many...

Oh! That's right. Sorry I must've just glanced at the name of it.

I saw another post that the rates skyrocketed! Do they have great customer service? How long have you used them?

I guess to start, this thread was created because a small question was misconstrued and I feel bad about the whole thing. Does anyone use a reservation software program that also strongly markets you the same way being attached to Booking.com does? Do you have your own website integrated with...

It may be a case of " I know what I mean!" I feel frustrated. Oh well.

I have no experience with innkeeping, this is why I'm here. I feel a little sorry I posted this, didn't expect to get this reaction. Maybe because I'm new? I'm a bright person, just seeing new ideas outside of this inn, the first one Ive ever seen from the inside.

Thats correct. And now I feel like I'm on the defense like we are doing something wrong! Feeling misunderstood by this whole thread. Wish I could delete it.

Which online system do you use?

Nope. We're the largest B&B in town. We're mostly full in the Summer; Booking.com reservations account for about 80% or more... I'm always on the lookout for updated ways of doing things, this is from almost 10 years of Administrative office work and training... the house (142 years old) has...

Oh yes, understood that point! I just think that the general take-away is that we just do direct bookings. Instead of responding to every post, just thought I'd rephrase!