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    No dairy?

    Regarding the "skim milk" issue, our daughter-in-law developed a progressive lactose intolerance. She initially couldn't tolerate the fat-free or reduced-fat milks, but could tolerate full-fat milk and half and half. But eventually, all milk became verboten. As someone noted, the reduced-fat...
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    Smoking - what do you do for a guest who just has to?

    Since our inn is in Colorado, "smoking" has taken on an entirely new meaning in the last year or so. Medical marijuana was bad enough. Now there are actually "marijuana travel agencies" who try to sign up "destinations" in the state. Um, no. We don't allow smoking, whether it's tobacco or weed...
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    No dairy?

    Just this week, we had a "family" of vegans. On the res in the column "do you have any dietary restrictions we should know about?" was the comment: "We only eat plant-based food." So they got steamed quinoia, chia, and flax seed, sauteed with mushrooms, multi-colored peppers, and onions...
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    Half my age

    Because our lodge is at 8700' and spread out over 3 floors, we keep an eye on our guests and volunteer to help them with their bags if it appears they will be struggling with them. Most are surprised and grateful. We don't make a big deal of it. Never have had an "entitled demand." It wouldn't...
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    Jury Duty

    Before we moved up to the mountains, DW and I had been summoned maybe twice each in the 30 years we lived in a west Denver suburb and raised a family. Within weeks of moving to the mountains and registering to vote, we both had jury summonses. I asked the court clerk when I showed up the...
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    The UK is different to The USA in this regard

    The appellation "B&B" in the UK strikes me as the same as a "boarding house" from a generation or three back. Not the same thing.
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    PMS and online booking engine query

    Dev, I agree with other posters with that you have been busted. A little hint here: this is not the first question a just-hired innkeeper/manager would ask on this forum. Got any killer recipes for muffins? Tom
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    The Weirdest Stuff Left in Hotel Rooms... have anything to add to the list?

    A vibrator. An industrial-grade sex toy the size of a military assault pistol, along with an instruction manual that would make the authors of the Kama Sutra blush. I have a pretty good imagination, but I can't tell you the number of times I turned the page and thought to myself, "I never would...
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    Magical Mystery Device My Guests Don't Seem To Recognize...

    My wife and I have decided that we are the only people on the face of the earth to use the luggage rack to UNPACK OUR SUITCASES and actually put away our clothing in the provided closets and bureaus for anything more than an overnight stay. Tom
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    My Vets are SEEING West Virginia

    We entertained 8 couples of vets and active military for two nights this weekend--mostly active military, and some recently back from deployment. One couple brought their two children, and one AF colonel brought her daughter (also in the AF) and her daughter's toddler son. On Saturday night...
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    If I google image search for you what will I find?

    Joey, I misinterpreted your post and did a google search on my own name. I had no idea there were that many ugly people in the world named "Tom Beckwith." But, on a brighter side, I google-imaged our inn and found a lot of wonderful pictures. But I will begin adding our inn name to images and...
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    In season pricing

    Although we can't compete with eastern foliage, the aspens in Colorado are stunning right now. But Rocky Mountain National Park is closed because of the impass in Congress. We suspect that people are just staying home watching their grass turn brown.
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    Breakfast at Denny's

    It is not unusual for us to have guests approach us and ask if it would be appropriate to have relatives/friends join them for breakfast, and how much do we charge.... We explain that our state licensing means that we cannot charge for additional meals, but they are welcome to leave a "tip."...
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    B&B's and Pets

    Several years ago, before we bought the High Mountain Lodge, we went on an impromptu vacation when my wife got promoted at work. I'd just put a magazine to bed, so it was a good time for us to go on vacation. About six months before, we had adopted a Keeshond, Murphy, from rescue (we were her...
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    Innkeeping is not for wimps!

    Just this weekend, we had seven unexpected bookings because of the flooding on Colorado's front range (we're on the other side of the continental divide, and while it was damp and gloomy at our place, nobody died; though some of the locals who are used to corona-blue skies this time of year...
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    5 words that describe your business are ?

    Casual Comfortable Welcoming Dog-Friendly Family-Friendly nb: Those five words (all right, seven if you don't count the hyphenations) were part of our original marketing plan before we opened the Lodge. The first three are part of every marketing piece we put out. They are intended to counteract...
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    When the innkeeper is sick...

    On the other side of the coin, we have a housekeeper/dishwasher who lives in our basement employee apartment. He started working for us last fall while studying for the Bar exam--which he took in February and learned that he passed just this May. After a grueling winter high season, he took a...
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    How well do you promote your other B???

    One of the things that fascinates me about this website is learning (to my horror) about restrictive laws that we don't have out here in the wild and wooly west. I am astonished that there are actually laws that prevent a Bed & Breakfast from serving, hello!, breakfast. That being said, I...
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    logo?

    OK. A couple of questions here: are we talking about an initial branding here, or are we talking about a campaign based on that brand? The distinction is significant. If the former, then you need to focus on something generic enough (and graphic enough) that it can be ported to a variety of...
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    Vets

    We said goodbye to four families of vets and one active military family today who took advantage of our two-night offer. Saturday night, the bar band I used to play with serenaded the house with blues, early rock-n-roll, and bunches of tear-jerking ballads during happy hour and our simple...
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