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Sometimes you just can't win .... anyway ..... we're a little Key West B&B / Resort here, on an acre and 500 yards from the water on the gulf side of Florida and the adjoining, vacant for years property has decided to go 3 stories high directly over our pool. (Great surprise, no warning, just...

We've been in business for almost 3 years and have had maybe 10 CC disputes against us. Always a surprise, they arrive in the mail ....again, ALWAYS a surprise. The reason we emphasize "surprise" is that we can't understand why folks don't just ASK us? So the BS arrives in the mail ...we look...

Of course it's hurricane season here in FL and have had 4 cancellations in the last 24 hours with a storm south of us. Our polices are different depending on the OTA or direct booking outside of 30 days, but all of them are NO REFUND within 30 days. Folks just loose their minds, get crazy rude...

Figured "word of mouth" and folks here could recommend an agency that knows what it'd doing with marketing lodging/B&B? If you are using one (and are happy) or have in the past (they made you happy) .....please let us know. Thanks

Figured "word of mouth" and folks here could recommend an agency that knows what it'd doing with marketing lodging/B&B? If you are using one (and are happy) or have in the past (they made you happy) .....please let us know. Thanks

Does anyone know how to accomplish ....... "Contact This Property For Rates and Availability" on Google? Some of my competitors do it for holiday weekends, hiding their rates and forcing a call. My rates and others show in a Google search on the right side bar. I'd like to be able to do this...

Recently, (great for us) our legal lodging facilities have been pressuring our city officials to start cracking down on the folks with illegal lodging. There's zoning involved and of course the whole argument against AirBnB, property rights, safety, utilities, taxes ..... dozens of things...

Hello ...... Do you all have deposits? For What? Why? Just picking some brains to see what is the norm and / or if we should be thinking about it. You cannot charge a guest without their permission. Thanks

B&B Etiquette, anyone have some good examples, maybe something on their website? Poster, Article ......... Top 10 type of thing? Something hanging in your lobby or in each room? Do you talk about "B&B Etiquette" with guests? Do they ask? Do you mention it or go over it during check in...

Hello, lately we've been having guests (larger guys) asking for 5-7 slices of bacon and extra this, extra that ....... 4 eggs. No one wants to be stingy, but when they are staying for 10 days it kind of adds up. Wife is more "dig her feet in" type, me more accommodating. I've said a few times...

Thinking of creating a document that guests will sign when they check in. We are small (wife and I, 11 rooms, two part-time employees). Basically, I envision 10 bullets .... the BIG NO NO's and an actual dollar amount listed by the ones that require dollar amounts. I know for charges against...

We've been open about 7 months now, have seen and learned a lot. One of the things I'm trying to understand is this "Book" and then within an hour (sometimes 10 minutes) cancel. Did they find a better deal? Did their plans change? Combination of those above and more? I guess what I'm...

Newbies here, LOVE this forums ...... could not be more OUTSTANDING, this tight community that we're so excited to join. Wife of 23 years and I, both former military (USAF/USMC) decided to take our combined 5 degrees and 13 professional certifications and remove ourselves from the corporate...