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Calling it the Airbnb tax....lol https://www.nytimes.com/2019/03/12/nyregion/airbnb-jersey-shore.html

I received the following email from Guestchek this morning (10-18-17) regarding the new website Hotelsuniting. Putting this out here per their request to share with the industry. Dear Accommodation Provider, It’s fightback time! HotelsUniting.com has just released the industry’s own...

If you ever post about other places, restaurants, attractions, nature areas etc. on your B&B FB page, this is for you! Learned a lesson today when someone posted, tagging spouse, what a beautiful bar at the B&B. We don't have a bar, the photo of the bar was originally posted with a post...

Reservation Key users: Looking to see if any of you had an issue like the following: A regular guests claims he made a reservation on Thursday June 22, mid morning (central time). He didn't get our confirmation as he usually gets so he called. I had no reservation. I checked the activity log...

Can someone remind me how to show a reduction in room price i.e. $159 $149 when looking at rooms for a certain date? I did it a few years ago but can't seem to remember how it works.

Just got a call from someone asking what our rates are. He didn't want me to check a certain night, didn't have a room choice, just room rates.... Then he said 'what was your rate's for August 1' and can you tell me who was a guest that night? Really! He then confessed that he thinks his...

We had a booking come in for NYE/Day. The problem was I had not set up rates for 2017 so when the res came in, it showed total for both nights as NYE rate only. YIKES! I thought it would not show available if no rates had been entered. Heads up. Publish your rates.

This is meant for OTA users or those considering using them. I know there are those that do not use, this is not for you! This is for those that have determined that while you hate paying the commission, they do fill rooms that you need to be filled. The following info are things that are...

Anyone else get a survey request from Air? Got one this morning, stated it would take 20 minutes. Needed a break between cleaning rooms so started it. Got about 10 questions in and got the following statement: "These are all the questions we have for you today. It appears that a...

I am having trouble communicating with one Bking.com guest. I am not sure if it is due to bkings system or the guest's hotmail account, but there are problems. She emailed me from her hotmail account after receiving my confirmation asking questions about her stay (PITA bride questions) I...

This is a Vet with PTSD. And they have a Gift Certificate purchased by one of our regulars. I am leary that this is a real service animal as the wife who booked said 'he has papers and a vest' that he wears when ever he is away from home. Do any of you have written polices that you provide...

'We' have read and discussed this issue many times. Guests really do feel like they are our only guests! I could go on and on about one room this last weekend but instead I want to share this phone call from this AM from a booked guest: Me: Hi Copperhead B&B Guest: we have reservations for...

I have no idea how long this has been the case but did you know that B&B.com started having customer support on Saturdays? Pleasantly surprised this am when I really needed to speak to someone about an online booking that was a no-show.

Ran across this article today from a marketing company. The article explains how TA calculates the value of your business listing and how YOU should calculate the value. For all you guys in the know, can't wait to hear you all chime in!

I have a lactose Intolerant guest checking in and have stated that butter is ok but can not eat milk cheese, sour cream etc. This is the second time have seen this exception. Charlie, can you explain?

Looks like the hotel industry is being more creative with fees. Read about it here.

Hubby heard a report on CBS evening news tonight that cities all over the US are starting to crack down on unlicensed short term rentals. I was hoping there was an article online, but not as of this post. But I did find this article about one city in CA.

Just got my Facebook Bluetooth Beacon, but I am clueless as to its use. Anyone????

Pricing differences on other sites became a side topic in this thread. Yesterday I had a guy call who was in the middle of booking a room through my ResKey. He had stopped because he said 'well I am always looking to get the best price'. He had started on TA, then went to B&B dot com where...

Lots of talk about the Booking buttons on Google for our B&B's and the wording about availability, but have you noticed the description about your B&B in that Big Box? Mine has changed 3 times in the last couple weeks. Not my words, not all factual either. It's like reading an OTA 3rd party...