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Guest come down at 11:05 to checkout. ( Checkout time is 11:00 a.m keep in mind) The younger guy then hands me somthing and says it broke off while in the shower. How it broke off I have no idea since the bath shower is brand new this spring, but I just smile and say I will fix it later on an...

I am at my wits end on this one. I had a new Inn sign made . Not even 2 years old yet . and NOT CHEAP. A few months agao I noticed that it was starting to peel at the top so I called the guy who made the sign for me. And got the same story with the bad weather he would fix asap. Well I get a...

Well it looks like it is that time of the year . Putting those a/c's in the guest room windows. Any one have any suggestions on how to tell a guest " That the a/c's will work much better if you keep the windows closed" I cant tell you how many times I would be in the yard working and look up...

I just recieved a negative review and it is killing me . I go out of my way for guest and I feel like a slap in the face. He said the room was great, very nice innkeeper who gave great suggestions for dinners, however the breakfast was not that good. I take these stupid reviews right to...

I sold my Inn about 2 years ago and bought another one. I just had a guest leave a message on my voice mail saying that he had a gift cert from my old place ( keep in mind I sold that 2 yrs ago) and he found out I own a new one and wants to redeem is gift cert now at my new Inn. I am a big one...

Ok , If anyone can help me it is a Innkeeper. LOL I have a stainless steel refrigerator that I cannot keep clean ( Finger prints, smudges ) you name it. I have tried everything to clean it. Even the cleaner they say just for stainless frig. I am sure someone can help me out. Looking forward to...

Ok , If anyone can help me it is a Innkeeper. LOL I have a stainless steel refrigerator that I cannot keep clean ( Finger prints, smudges ) you name it. I have tried everything to clean it. Even the cleaner they say just for stainless frig. I am sure someone can help me out. Looking forward to...

Good Morning all. My policy for the Inn is coming for renewal and just wondering if anyone knows of any great insurance companys they use. Thanks the Maine Innkeeper

I had to get this one off my chest. Just had a guy call asking about room avail in july. I told him I had one room avail but for only 2 days . His exact words ( Did I say I wanted 2 nights I said three nights. ) After running my inn for 9 years I almost lost it with him , but the good...

Would love some suggestions on how you handle your Inn front door with guest ( Keep it locked or unlocked ) I have a inn in the city and I keep the door unlocked during the day but had a little incident happen yesterday that might change that. I do give keys to all of my guest when they check in...

I am not going thru Inn burnout . It is breakfast burnout. It is 7:30 am and I am waiting for guest to come down for breakfast . I need some new breakfast recipes. It seems I get comfortable with the same things and end up making them every other morning. I dont want any of the fancy fufu...

Can anyone help me. I am trying to get a real person on tripadvisor but no luck. I own an Inn and have a 98% guest positive reviews however I am #7 in the area but there are other Inns that have only a 86% guest review and they are above me. Makes no since to me. Please help if you can