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Okay, <confession> I'm NOT good with the search on this forum. I believe it's a user issue. That said, I found nothing about Ins ights M arketing on this site. I had an interesting conversation with them. Any experience with them?

We recently had a tragic death in our (very small) town - the funeral is today and our current batch of guests are here to attend. My experience with grieving people has been consistent here - not thinking completely straight, distracted, alway remembering one more thing...I have tried to stay...

[BRRRRING] "Hello! [name of our BnB] "Hi! May I speak with the owner?" [cheerfully] "No, if you're a solicitor, you may not!" [taken aback] "Excuse me?" [still cheerful] "If you're a solicitor, no, you may not speak with the owner!" "Have a nice afternoon." "You, too." We're out of town, but...

I was perusing one of the links "Agnes" recommended on the blog, and it's something of a relief to know that our parking issue isn't "our" issue. We have no lines either. Mainly, because for the number of rooms we have, we offer HUGE parking. Really - they can parallel park, park nose in...

Okay, I just deleted the content of a post I made - a real vent about a candidate for DNBA status who hasn't even checked-in yet (amazing how you see them coming). She's been making me crazy via email. Well, I finally got her on the phone. She admitted she had a stroke recently. Oy. So now...

We've had a noticable increase in guests wanting to pay cash recently. They make the deposit with a credit card, and they don't ask to have that credited back, but at check in prefer pay the balance in cash. I've been pondering if that's some result of economic times...IDK, but I wondered if...

I never thought this would be an issue for us! We have great parking...if only, we could get people to use it! Here's the deal: We have more than ample guest parking - paved - on the side of the house. We, however, park in back of the house (there is a short driveway to our parking; guests can...

...under our belts. This past weekend marked the anniversary of having guests actually in rooms. It was nice, too - we had the BEST kind of guests. The kind we want to come back! I still feel like a newbie... I have learned some things - mainly, just because it worked last week doesn't mean it...

Okay, in my naïveté, before I was actually dealing with guests, I thought when "that" guest rolls back around, I just click on "reservation denied" (or whatever it says), and that's it. they get the message we have no availability. I don't have to deal with them, they don't need to know that...

Okay, I'm specifically hoping for some innsight from those of you who, like us, are doing this with kids. But always happy to hear from all corners <sigh> Okay, I've said before, my kids get it. We've spent so many nights in hotels, they know sometimes, you just HAVE to be quiet. If you leave...

At the risk of sounding naive, I need some guidance. I assumed (and there we go!) that a government rate was offered for someone who was in government service, and needed lodging in the course of completing their work, as in a business trip. I have a request for a government rate on days the...

A long time ago, I was a piano teacher. It was fun. I really liked the teaching part, and (most of) the rest of it. But I have decided that innkeeping has a distinct advantage. When that person-to-whom-the-rules-do-not-apply checks out, they are gone. I don't have to dread their return each...

I figured this is definitely "other" and definitely "important." If it's not too nosy - do you do your BnB (business account) banking through one of the big banks or a more local bank? If you use a smaller bank, it is an issue of supporting small business/community or do they provide competitive...

For some reason, lately, it seems we are having a lot of guests who end up wanting *me* to book them on the phone. For the time being, I've just given up trying to send them back to the site (especially when they're all ready looking at it <eyeroll>). Don't get me wrong - our website won't win...

I was struck by Morticia's comment (in my subject line here) and JB's referral to the guest who can't "get a grip." (Forgive me if I have misquoted). It reminded me of something that I experienced years ago, when innkeeping wasn't even a glimmer in my mind. At the time, I was running a studio...

I'm not asking whether this is more/less work (although feel free to discuss amongst yourselves ). I've been doing line drying off and on for my family for the past 7-8 years. This is definitely one of those "ymmv" things and you need to figure out what works for you. BUT...for those who do it...

There are many days when I feel that there should be something between "aspiring" and "newbie." Almost as if I am still too clueless or inexperienced to be a real innkeeper, newbie or not. But, we have passed yet another benchmark in our growth. Starting tonight, the phone gets turned off at 8...

Looking for feedback on my (currently half-baked) thoughts on this. When we were first looking at our (SMALL) property, the PO told us if we were willing to do weddings, we could get A LOT of business. Hm. Well, that wasn't what we were looking for, so we sort of put in the back of our...

We all know this is a trendy idea lately (really - we need a word like locavore?), but I think it is a little different for someplace like a BnB. It can be part of the locale, the attraction, the ambiance - getting into the area. I've been trying to incorporate as much local food as possible...

Heard that and should have thought, "Uh oh." Um, no menu...your breakfast is made. Guest did respond, Oh, I bet it's on your website. I should have looked. They didn't seem to care for it, asked for some toast & butter. Easily done. At least, everything I served has been a winner with anyone &...