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You're sitting around thinking things are ok when life happens... Boiler blows up sometime in the night, spraying hot water all over the cellar floor all night long; Hot water tank goes, too; All guests asked to vacate premises, find them alternate lodging, lose 5 nights' income and...

Unfortunately, we were hit by a power outage due to the snowstorm this past weekend. 6 of our 7 rooms were jolly campers, liked the the cozy fireplace in the living room and the efforts we made to assist them in getting on the road in the morning. One room, however, is demanding a full refund or...

Our entry door is...

For banning the idjit!

I don't want to comment on the innspiring quotes thread, so here goes: We must all suffer one of two things: the pain of discipline or the pain of regret or disappointment. ~ Jim Rohn I have obviously chosen regret.

Am I the only one who stresses about everything? No, I bet I'm not! Next month we have a bride staying here. I have talked with the MOB and she seems to have forgotten everything we talked about. I will call MOB closer to the date to talk again. I want to be sure everything goes smoothly...

This weekend I am feeling like every guest interaction is not going well. I am stressed (and desserts are not helping!) and angry at what I see as total lack of consideration for our home and our time and talents. The latest straw, altho not quite the last, was a guest request for a couch so...

Apparently, we're annoying the Brits by messing about with their language...http://www.bbc.co.uk/news/magazine-14201796

Due to a completely different problem I ended up calling a late arriving guest last night. I wanted to be sure they were actually coming before I put info outside for them. I was treated like a helicopter mom, with sarcasm and eye-rolling (if you were ever a teenager you can HEAR eye-rolling...

How do you, or DO you, handle multiple changes in rez by the same guests? This couple is waching the weather channel. They keep moving their stay based on what they see. They are NOT from anywhere in the path of the hurricane. (Unless WI is in the path of the hurricane!) I KNOW they are not...

The server that hosts my website is in Miami. I've had enough problems in the past to know that if guests who live in Miami are canceling due to the storms that I may encounter some problems. So, I'm backing up my site offline. Here's the issue...I cannot backup anything that has a file...

Do you have a printer and/or fax machine the guest has complete access to? Do you think this is common B&B equipment for a B&B that does not state it has a business center? Would you expect this on your own vacation? Even at a hotel would you expect free 24x7 access to a computer with printer/fax?

Just checked in a guest and in showing them to their room saw a huge stain on their comforter that the housekeeper missed (whole other issue there that will be addressed tomorrow). Would you: let it go for now and fix it tomorrow flip the comforter over for now other I did not do...

So all of the traffic to my blog this week seems to be coming from Russian gambling websites. Spam attacks?

We don't have an ice machine that guests use. We have the ice 'bucket' that an 'in-freezer' ice machine uses and have that in the freezer of the guest fridge. We clean and refill as necessary. (Which has been a lot lately.) Yesterday a guest wanted ice water during brekkie so she grabbed a glass...

So, start planning! http://www.huffingtonpost.com/2010/11/16/do-you-really-need-a-vacation_n_918884.html

Maybe we're getting more newbies and I should be asking that question at the start, but we seem to be getting a lot of people who do not know what to do when it comes to breakfast. We always greet the guests when they come into the dining room, we tell them to help themselves to coffee but then...

I started this off as a poll, but it doesn't work if you can't make multiple selections! So, what kind of juice(s) do you serve? Does it vary by season or availability? Do you buy different juices if someone asks for something you don't have and they're staying awhile? Do guests generally drink...

How do you serve juice?

It's that time of year. The shadows are long too early in the day. The flowers are all pretty much past. I start to notice that summer is fading. The lights come on earlier. Time to fire up the happy light again. (I'm fine once the transition is done, it's the transitory period where I'm grumpy.)