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If you are a Reservation Key user, their "new" channel manger Channex now connects directly to Google Hotels to display your availability and pricing. John is offering this feature through them for an additional $10 a month. Normally Channex which will also manage OTAs and Air is $25 extra...

A couple of exciting new changes John has upgraded you may or may not know about: 1) You can now see if Correspondence has been opened and at what time! 2) Instead of using Weekly Rate plans there is a new option to enter Rates & Minimums Day to Day, which eliminates those pesky Rate...

After 145 Days in a row, we are set to depart the East Coast for the Bay Area tomorrow for a two week stay with All of our kids who now live there. This marks are 11th year, and best year $$ wise ever. The other day Poppa grumpily mentioned the possibility of an October Surprise. Me, no just...

I went to send out an email that contains our logo and Malwarebytes alerted me with a "Malicious Website Blocked" Warning and the pic did not load. Just went to our website, Gillum House, and anyone else using RK. The malicious website warning is appearing and all pix are blocked. This is...

Was on another local B&Bs FB page and noticed a video posted that included one of my awesome slideshow pics that appears on our website Home Page... WTF? This guy is a legit photographer, used to photograph inns for Yankee Magazine, and voila, they're pilfering my copyright material?? Sent an...

Here we are in a midst of our first heatwave and I'm seeing empty rooms this weekend in town and even in the famous town next door. Very nice well-know property here on the water with 25 rooms, and 8 of them are empty on a Saturday night???? It used to be the phone never stopped ringing this...

We've had their Lexi line for almost 2 years now and these towels have held up great. Thinking about upgrading to the Zenith line. Any feedback? Do they take a long time in the dryer?

Tore apart my website front page and have gone BIG! Side Widgets gone everywhere on all pages now. Whew! Feels great.

We need to repair/replace much of our 1880's large veranda wood planks along with refortifying the underlying stone foundation and wood sills. Likely over $25K. Is any of this deductible as a repair ?

Just received an invoice from 3A for a prime time stay in August asking us to pay a 10% commission? We have no affiliation with them whatsoever. Have had no other encounters in 10 years. The name and calculated amount is accurate, but we have no obligation to them, correct?

Mom books a room for herself and another for her daughter and friend (H & A) on Aug 29. They were both due to arrive here yesterday at 3:00. Received this email yesterday at 1:55 PM from Mom: I am very sorry that I am now unable to get to ** today due to unexpected work/family issues. I am aware...

Speaking of promotion of OTAs, look what TA snuck in on the holiday today. New results now show your choice of two big bold OTAs...

Haven't been able to log on for at least 15 minutes now... anyone else?

There is an independent magazine in this state that picks an area each month, then writes a play-by-play recap of the places they stayed, ate, and visited. We received a phone call saying they would be our area this month and would like to use us as the featured inn. EXCEPT when pinning them...

After I so adamantly advocated printing out each reservation and not relying upon someone else's system in the cloud, over the past few days we have lost all info for the last 4 out of 5 manually entered reservations on ResKey. Others are also reporting opening reservations and finding all info...

Just got this email from TA: Congratulations to......! A FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE On behalf of all of us at TripAdvisor, I'm very pleased to welcome ****** to the Certificate of Excellence Hall of Fame. This unique accolade is granted only to those businesses that have...

If you wish to use your inn's address instead of RezKey's generic digital-reply* John has created a way to do so for an extra $2 a month: http://v2.reservationkey.com/p/faq/?s=48 We just opted in.

Yet another player, they went live yesterday: http://local.amazon.com/travel?cid=site_nav_travel&ref_=site_nav_travel

This apt article popped up today citing AirB*B concerns across the universe: http://www.pressherald.com/2015/04/02/maine-bill-seeks-restrictions-on-popular-short-term-home-rentals/

We often put out hard boiled eggs in a bowl when we are serving sweet entrees. Poppa discovered a method of shaking eggs in a glass of water to make them easier to peel. He insists we should serve these eggs that are now cracked and crumbly all over... I say: Presentation does not look good...