Aussie Innkeeper
Well-known member
So about two months ago Ms. N (70+?) calls me and makes reservations for two nights for two rooms on one of the busiest weekends here in the area. There's hardly a room (hotel OR B&B) to be found in the county. We have a nice chat and she's very excited about the weekend. They're coming with friends that they've 'been traveling with for more than 30 years'. And this is their first time at a B&B. She wanted to make all the arrangements and surprise them! They were going to a local theater, too.
Well, guess who's surprised! She is, because her friends hate B&B's. Old farts! So Ms. N comes to me late yesterday afternoon after they check in, practically in tears and says that her friends will stay one night, but they will all need to leave this morning. You would think that if they were such good friends that they could just suck it up for two days, but no. They apparently don't seem to care about Ms. N's feelings one bit.
Of course, since she feels so awful, I'm not going to add salt to that wound. I tell her not to worry and give her a couple of suggestions for hotels. Turns out she has to call 3 before she finds one with a available rooms. The hotel she fould...welll....I wouldn't walk near it, let alone stay there...overnight... Guess they're in for a rude awakening.
While they were out last night, I did turn down in their rooms, complete with chocolate mints on the pillows. I'm going to be just syurpy sweet at breakfast, too. I really want them to feel the contrast between what they've experienced here and what they're going to get at the fleabag place on the highway.
Sorry, I know I should feel bad, but I really think these folks are treating their friend unfairly. And me, too.
Good news is that with our wonderful local association network, I was able to re-book both rooms for tonight (at a higher rate than the discount that I'd given to Ms. N). YAY!
Well, guess who's surprised! She is, because her friends hate B&B's. Old farts! So Ms. N comes to me late yesterday afternoon after they check in, practically in tears and says that her friends will stay one night, but they will all need to leave this morning. You would think that if they were such good friends that they could just suck it up for two days, but no. They apparently don't seem to care about Ms. N's feelings one bit.
Of course, since she feels so awful, I'm not going to add salt to that wound. I tell her not to worry and give her a couple of suggestions for hotels. Turns out she has to call 3 before she finds one with a available rooms. The hotel she fould...welll....I wouldn't walk near it, let alone stay there...overnight... Guess they're in for a rude awakening.
While they were out last night, I did turn down in their rooms, complete with chocolate mints on the pillows. I'm going to be just syurpy sweet at breakfast, too. I really want them to feel the contrast between what they've experienced here and what they're going to get at the fleabag place on the highway.
Sorry, I know I should feel bad, but I really think these folks are treating their friend unfairly. And me, too.
Good news is that with our wonderful local association network, I was able to re-book both rooms for tonight (at a higher rate than the discount that I'd given to Ms. N). YAY!