Generic
Well-known member
- Joined
- Feb 24, 2011
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How honest are you with guest reviews on Air?
For example... guest ask for early check-in and late check-out. We said we couldn't do early check-in, so they chose normal check-in, but we ended up having to text them about 45 minutes later and set up self check-in, because they didn't show on time. Asked for an extra 60 minutes on check-out, but they were 30 minutes past that. Of course we don't care that they clean after themselves as we provide housekeeping, but I know some Air people are particular about that...the tip envelope went for a walk... we replaced it. To us, these are normally small thing, but... are you honest to a fault, or forgiving?
I'm always afraid that not being honest with criticism will blow up in my face, as it did once... we were nice and the guest wrote awful things about us.... they were rather horrid people, on a special rate that didn't include breakfast, just toast and coffee and they took cereal and complained about the fact that breakfast wasn't included... when they got a special rate that didn't include it. Smelled the house up with Vicks, wanted a board for the TOP of the beds (mattress is already on slats) and tried to get us to give them a different room... because they saw it... but hadn't booked it... because it wasn't on Air, and we had to refuse because it was already rented to others.
For example... guest ask for early check-in and late check-out. We said we couldn't do early check-in, so they chose normal check-in, but we ended up having to text them about 45 minutes later and set up self check-in, because they didn't show on time. Asked for an extra 60 minutes on check-out, but they were 30 minutes past that. Of course we don't care that they clean after themselves as we provide housekeeping, but I know some Air people are particular about that...the tip envelope went for a walk... we replaced it. To us, these are normally small thing, but... are you honest to a fault, or forgiving?
I'm always afraid that not being honest with criticism will blow up in my face, as it did once... we were nice and the guest wrote awful things about us.... they were rather horrid people, on a special rate that didn't include breakfast, just toast and coffee and they took cereal and complained about the fact that breakfast wasn't included... when they got a special rate that didn't include it. Smelled the house up with Vicks, wanted a board for the TOP of the beds (mattress is already on slats) and tried to get us to give them a different room... because they saw it... but hadn't booked it... because it wasn't on Air, and we had to refuse because it was already rented to others.