Morticia
Well-known member
- Joined
- May 22, 2008
- Messages
- 17,771
- Reaction score
- 685
Got that comment today from a guest who was wanting to book a stay who told me that the town she really wanted to stay in was 'booked solid'.
She wanted to know what I had open and then asked if there were any pictures. I said, 'This is my website address...' To which she interrupted, 'I'm on your website, but you all have different layouts, I can't figure out where to find the pictures of the rooms. I've looked at websites for 45 minutes now.'
This is when saying, 'To see the pictures of the rooms, click the link that says "Rooms",' is somehow satisfying.
That over with, what do you say that we all develop a standardized B&B template that all B&B's must use so guests are not confused? You can put your own colors on it and fill it in with your own pix, but the layout must be the same from one side of the country to the other. And hotels should have to do the same thing. And they should not have calendar software that makes you download add-ons to view it.
She wanted to know what I had open and then asked if there were any pictures. I said, 'This is my website address...' To which she interrupted, 'I'm on your website, but you all have different layouts, I can't figure out where to find the pictures of the rooms. I've looked at websites for 45 minutes now.'
This is when saying, 'To see the pictures of the rooms, click the link that says "Rooms",' is somehow satisfying.
That over with, what do you say that we all develop a standardized B&B template that all B&B's must use so guests are not confused? You can put your own colors on it and fill it in with your own pix, but the layout must be the same from one side of the country to the other. And hotels should have to do the same thing. And they should not have calendar software that makes you download add-ons to view it.