Breakfast Diva
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- May 27, 2009
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We've discussed this topic in the past, so I thought I would share what just happened on our vacation which affirms that upgrades should not be automatically given so you can fit another reservation in.
We were just victims of an unwanted room upgrade. We just returned from a wonderful but far too short tropical vacation. We had booked an ocean view suite which was already a room upgrade from the regular room and had requested an upper floor and would have been perfectly happy with any floor other than the bottom. We had made our reservations 4 months in advance.
When we checked in, we were informed we were in a swim up suite and it was a complimentary upgrade. Many people would have liked the upgrade, but we have always felt that there was not enough privacy with that type of room. If we had wanted that type of room, we would have reserved it! We told them we didn't want the upgrade, but their answer was that there was nothing else available. The best they could do was to move us on our 4th day there. We were there for 7 nights and there was no way I wanted to unpack, then pack again and move mid-week so we stayed in a room we didn't want and didn't reserve. It definitely made us feel that they put other's needs before ours.
Did it ruin my vacation? No, but it definitely changed our experience and affected my view of their customer service. It affected us enough that we would never go back to that resort because we couldn't trust that they would delivered what we ordered. It's an important lesson we'll remember the next we are tempted to shuffle a room to accommodate another guest.
We were just victims of an unwanted room upgrade. We just returned from a wonderful but far too short tropical vacation. We had booked an ocean view suite which was already a room upgrade from the regular room and had requested an upper floor and would have been perfectly happy with any floor other than the bottom. We had made our reservations 4 months in advance.
When we checked in, we were informed we were in a swim up suite and it was a complimentary upgrade. Many people would have liked the upgrade, but we have always felt that there was not enough privacy with that type of room. If we had wanted that type of room, we would have reserved it! We told them we didn't want the upgrade, but their answer was that there was nothing else available. The best they could do was to move us on our 4th day there. We were there for 7 nights and there was no way I wanted to unpack, then pack again and move mid-week so we stayed in a room we didn't want and didn't reserve. It definitely made us feel that they put other's needs before ours.
Did it ruin my vacation? No, but it definitely changed our experience and affected my view of their customer service. It affected us enough that we would never go back to that resort because we couldn't trust that they would delivered what we ordered. It's an important lesson we'll remember the next we are tempted to shuffle a room to accommodate another guest.