Another dismaying discovery about webervations

[Copperhead]

I'm just wondering if there has been any new developments on this topic?.

I received an email from support this morning - I am posting it below so all can see as it does provide info in their defense to the ad being there.
We’re sorry you feel that way, however, there was an email sent and information on our login screen about this issue the day it launched. It is an opt out feature that we feel improves the overall guest experience with online booking. Let us know if you have additional comments, questions or suggestions.
My email did request (well demand

) removal of the ad. This email did not indicate if they had removed the ad or not. They had NOT. So I had to place a call to have them do so. Total waste of time - theirs and mine. Service is lacking.
As for John, as an employer you would be hard pressed to find a more reliable employee. As a customer, you could not ask for a better 'go to guy' to have issues handled. He replied to me at 10PM last night.
He has provided me with some (very) detailed reasons why reservation request emails may include b&b.com in the subject line... I will leave this for him to explain in detail - but in basic terms, it is do to webervations internal tracking... big brother is following your internet use - and if a guest has visited any of the sites that use webervations (in a certain period of time) it retains that knowledge even if the guest finally books by going directly to your site at a later date! As an example, I had gone to b&b.com the day before I did a test reservation from my own site, since they keep track of my info, they associated my booking with b&b.com (John, I hope I explained it right.)
As for the ad the guest sees at booking, John is still working on this - the big picture. And I am sure he will report after he has completed his work.

 

[Woiyvonne]

Welcome White Oak!.

Thanks for the welcome messages. I've been signed up on here for a while, but have been a silent lurker. However this subject is a very sensitive one for us.

 

[InnCaring]

There is supposed to be a big roll out of Webervations 2.0 this fall. IF they do not get there act together very very soon, I WILL jump ship. This inattention to detail and lack of customer service and self-serving advertising is becoming intolerable. We pay for a specific service and expect that and nothing else. I guess you get what you pay for, but really.
Are you listening John?.

Here is a link to some education on this subject from Acorn Internet Services Blog. They have some of the best education information for free on their blogs.
http://blog.acorn-is.com/2010/08/bedandbreakfastcom-and-webervations.html
Lynda
Inn Caring

 

[EmptyNest]

There is supposed to be a big roll out of Webervations 2.0 this fall. IF they do not get there act together very very soon, I WILL jump ship. This inattention to detail and lack of customer service and self-serving advertising is becoming intolerable. We pay for a specific service and expect that and nothing else. I guess you get what you pay for, but really.
Are you listening John?.

Here is a link to some education on this subject from Acorn Internet Services Blog. They have some of the best education information for free on their blogs.
http://blog.acorn-is.com/2010/08/bedandbreakfastcom-and-webervations.html
Lynda
Inn Caring
.

Thanks. Maybe we would have found it eventually. Willie the poster...was a former Web er va tions employee.

 

[haidenlee41]

Try Checkfront. We keep your customers on your site, and you have full control of the content and receipt page.
To see how it works with one of our customers see here: http://sanddollarinn.net/index.php?option=com_k2&view=item&layout=item&id=61&Itemid=26
Notice you aren't sent off somewhere else, as is with webervatrions (or most). The receipt page also resides on your web page - no progamming required. Admin interface can be seen here: http://www.checkfront.com
Feedback welcome.
-Jason.

Online reservation system is the perfect tool for all size of industries such as bike rentals, auto parking camping, lodging, food catering, restaurants, diving etc. It helps to make the process of reserving very simple for the customers. http://www.reservec.com