Unfortunately the common causes for not receiving the Webervations reservation emails that come to you and/or your customers are uncontrollable by the Webervations system. The common causes I speak of range from the email address being entered incorrectly, being placed in a Spam / Junk box, stopped by anti-virus/malware/spyware programs, or filtered / blocked by firewalls on your system. These causes are all the localized issues in which can be configured and checked by yourself or your IT staff.
If you have your emails forwarded from the email address within the Webervations to another email address to check with the original email address account and not the email address that you ultimately receive the email at. For instance if your reservation email address within Webervations is
[email protected], but you have this address forwarding your emails to
[email protected] then you will need to check the
[email protected] setting.
Additional causes that typically can’t be fixed /configured by you or your IT staff are IP address filtering, Server-side message filtering, Server-side anti-virus/malware/spyware program blocks, etc… These items are handled by the email administrator for the reservation email address that we send to. Sadly these server settings and filtering parameters can change on a daily, if not hourly, basis.
If you’ve checked all the settings on your computers and still find that you’re not receiving the reservation emails please contact your email administrator and request that they stop filtering/blocking and emails that come from the @webervations.com address and if they need our IP address from which we send from they are listed below:
64.244.121.80
64.244.121.81
64.244.121.82
64.244.121.83
64.244.121.84
64.244.121.85
64.244.121.86
64.244.121.88
Keep in mind that a quick resolution to this would be to simply change the email address of which you’re receiving the reservation email at to a temporary address till your email provider has resolved the issue and can confirm that the emails will be successfully delivered. We recommend Gmail addresses as they are quite reliable, easy to use, and have as of yet filtered our IP addresses or domain address.
As always please contact us if you have further questions, comments, or concerns regarding the Webervations system.Thank you,
Adam Strickland
Support Staff Supervisor for Webervations
http://www.webervations.com
Phone: 740-380-3807
Email:
[email protected].