Innsanity claws
New member
- Joined
- Dec 16, 2017
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My first post. I've had my inn for just a year now. So I got a reservation through Booking for a one night stay. The guy ended up paying in cash. In the morning, he told me that he was so "taken" by our little town that he wanted to stay another 10 days. Although it is our policy that guests prepay for their stay when checking in, I made an exception for him. His "story" was that his debit card had been compromised and he was waiting for a new one in the mail. Besides... he was very "likable" and my instinct told me he was was on the "up and up."
(As I write this out, I feel pretty foolish for finding myself in this situation, but here I am soo... Anyway, he hasn't been around much. (Has friends in the area). But he has kept in touch about the status of his card. Phone service is spotty in this area, so we've been exchanging emails. He is supposed to check out tomorrow. I can tell he is not in his room tonight and probably won't be before check out time tomorrow morning at 11am.
It has finally dawned on this newbie that he probably does not intend to fork over the $1000 that he owes me now. He has left some things in his room. Including a credit card on the nightstand. (My housekeeper mentioned this.) So here's my question... When 11am rolls around, and I allowed to remove his possessions and hold them as leverage for some kind of payment? I don't feel inclined to try and charge that card in his room. That feels illegal.
Mostly I just want the key back and have the opportunity to ask him for payment face to face.
Where do i stand? My inn is in CA if that makes a difference.
Thanks!
(As I write this out, I feel pretty foolish for finding myself in this situation, but here I am soo... Anyway, he hasn't been around much. (Has friends in the area). But he has kept in touch about the status of his card. Phone service is spotty in this area, so we've been exchanging emails. He is supposed to check out tomorrow. I can tell he is not in his room tonight and probably won't be before check out time tomorrow morning at 11am.
It has finally dawned on this newbie that he probably does not intend to fork over the $1000 that he owes me now. He has left some things in his room. Including a credit card on the nightstand. (My housekeeper mentioned this.) So here's my question... When 11am rolls around, and I allowed to remove his possessions and hold them as leverage for some kind of payment? I don't feel inclined to try and charge that card in his room. That feels illegal.
Mostly I just want the key back and have the opportunity to ask him for payment face to face.
Where do i stand? My inn is in CA if that makes a difference.
Thanks!