Even if the cause was out of the guest's control like a delayed flight, etc.?.
It depends on the circumstances. We've only ever had
one delayed flight guest, they actually weren't even booked with us, until after the flight was delayed at 11 pm and they called and needed a room and couldn't get to their next stop that night. Our local airport closes at 10pm...most of the flights are in by 7:30. The train is in by 4:30, so if they are late, it's usually because the decided to stop in Aspen and SHOP. I'm not kidding. AND it's usually guests from a
certain BandB directory, because they weren't informed of our policies through the fourth party booking agent that booked them.
We just
love getting the calls after check -in, "we're just leaving town" (which is usually Denver- 4 hours away)
Uh, you
knew check-in was 4-6pm, that'll be $25! (It's on our website and all over every contact/ confirmation we send...)
Most of our guests show up on time and are courteous enough to call when they can't make it, so it doesn't happen very often.
The reason we charge is, we are the only staff, we have children and when guests show up after 6 and we've been "on" since 6AM,
that is our family time and we ain't giving it up for PITAS! If they don't like it....
Swirt, we need a PITA shooting gallery arcade game here on the forum.
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