- Oct 22, 2011
- Reaction score
I had a good night sleep after reading your comment! Thanks!!!
I have to say, I almost feel sorry for some of you. I know it's your choice but my heart goes out to all of you who do not do real time bookings. I'm going to lose sleep over you! One thing that I have noticed from changing to this type of reservation process is that the customers are Higher class and they have money! I have found that they are ordering more pkgs and leaving bigger tips! Why is this? I have come to the conclusion it's because most of them are tech savy and have good paying jobs. One of our customers told me this ......They like the fact after the kids are in bed they can lay down on the couch at midnight with their iPad and look around at places to stay. They come across a place that looks nice and look to see what they have open. Oops no way to find out because they don't do online reservations......Oh they do have a form to fill out. Nope not going to waste time with that, because the last time I did that it took 3 days for a response....lets keep looking....this is when they found our site. This was a $1200 reservation. People want instant gratification now days! They don't want to wait around for an email response or a phone call just to find out you don't have what they want! You can make the choice to work harder, or work smarter. Just sayin!
.I think a lot of innkeepers don't know there is such a thing as 'real-time'. They think every booking system works the same way theirs does.Bob said:
I have to say, I almost feel sorry for some of you. I know it's your choice but my heart goes out to all of you who do not do real time bookings. I'm going to lose sleep over you!
Don't lose sleep over them. Count your blessings (and your cash!) They'll figure it out (or they won't).