An Old Tavernkeeper
Well-known member
- Joined
- May 4, 2014
- Messages
- 177
- Reaction score
- 56
Issue 1: No emails and no texts about reservations coming for 2 months
They used to send us an email and a text when we got a booking through them. The last 5 reservations no text, no email. We have our account set to never send anything to spam so it couldn't have gone there, the box is and always is empty. Spoke with a friend who works at the large G company that manages our email and they confirmed that nothing was received from bnb dot com so it didn't go into spam or anywhere else because it never arrived.
Issue 2: Not getting paid
Are they in financial troubles? It often takes a week or more until they actually send us the money they owe us.
and the worst
Issue 3: Stealing from us
Had a person stay here and after the commission bnb.com owed us $240.36. It never got paid to us even though it was in their system, the guest was checked in, etc. After a month of calling they said the money was being sent and a week later instead of paying us $240.36 they took $240.36 out of our account. After two weeks of phone calls we had the $240.36 replaced into our account but they still haven't paid us the original money they owe us.
What the heck is going on with this company?
Does anyone else who uses them have similar issues?
Has anyone had better luck with these doofs?
Janet
They used to send us an email and a text when we got a booking through them. The last 5 reservations no text, no email. We have our account set to never send anything to spam so it couldn't have gone there, the box is and always is empty. Spoke with a friend who works at the large G company that manages our email and they confirmed that nothing was received from bnb dot com so it didn't go into spam or anywhere else because it never arrived.
Issue 2: Not getting paid
Are they in financial troubles? It often takes a week or more until they actually send us the money they owe us.
and the worst
Issue 3: Stealing from us
Had a person stay here and after the commission bnb.com owed us $240.36. It never got paid to us even though it was in their system, the guest was checked in, etc. After a month of calling they said the money was being sent and a week later instead of paying us $240.36 they took $240.36 out of our account. After two weeks of phone calls we had the $240.36 replaced into our account but they still haven't paid us the original money they owe us.
What the heck is going on with this company?
Does anyone else who uses them have similar issues?
Has anyone had better luck with these doofs?
Janet
