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JBloggs

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[h2]Ask questions and listen[/h2]
God gave most of us TWO ears and ONE mouth.
People don't buy because they understand all about what you sell. They buy more often because they feel understood.

from http://www.larryjanesky.com/
 

white pine

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Absoulutely, the listening part is hard. Audiologist once said dad was not hard of hearing, he was hard of listening! It takes time to listen. Most just assume what is being said. You can't meet someone's needs unless you LISTEN.
 

Don Draper

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I don't think listening is a skill many innkeepers are lacking. BEING listened to, now that's a whole other story...
 

Alibi Ike

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Absoulutely, the listening part is hard. Audiologist once said dad was not hard of hearing, he was hard of listening! It takes time to listen. Most just assume what is being said. You can't meet someone's needs unless you LISTEN..
And it isn't always just what is being said that matters. Sometimes it is what is meant that is more important.
 

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