It was this past weekend - MLK Holiday weekend a couple years ago when we had a whole house booking of musicians from all over the country here for a weekend jam session together. We had the big power outtage and they thought I had turned the lights off on them to go to bed as it was into the wee am's.
For two days they stood outside our bedroom door on the porch and smoked cigars and spat, talking in loud voices. They took over the entire house, getting into drawers, anything they felt like... and one room was a very earthy couple who did not bathe nor wear antiperspirant, so the entire room reeked like a giant armpit, I had to throw away the sheet set and air the room for weeks (in the winter)...
Since it was our off season I gave them a nice discount, I would say
generousely but it was not generous enough to them, they wanted more. The coordinator called afterward to book it again the next year but decided if WE were the lucky inn to host them then we had better give a hefty discount
. What I gave was a good discount already. I told her point blank NO WAY. I had already decided never again and at that point the rates would have to have gone up substantially for them to ever step foot in here again.
So it was easy for me to just tell her no. She arrogantly said another inn would be glad to have them. I told her I was pleased.
Point of the story was anything other than a guest in a guest room gives them this sort of "entitlement" to the entire B&B. Obv certain people lack boundaries more than others - and egotistical recorded musicians might fall into that category.
I was looking forward to it pre their stay and while here I was a nervous wreck and had to be on my toes the entire time to meet their needs. Constantly
. Not my cup of tea.
Any events we have had here required a handful of hosts/workers to just direct traffic. A small group who has someone in charge still cannot rope these people in.
Every single function I had year one about 25-50% of the guests arrived early - not 5 or 10 minutes, 30 to 60 minutes early. When you have just had guests check out and are cleaning up and prepping for an event - it does not work! When it takes 4 people to do an event, food costs, time and possible loss of bookings, how much are these events actually earning in the end? Not much. Plus they will not pay what it is worth - they will go to a local restaurant and pay $4 for pie and $3 for coffee after their meal, but will not pay it here, they will nickle and dime. One group was offended by the $3 coffee and dessert charge and said they will just bring their own then. Oh yeah? I charged them a plate fee. I have to do all the clean up and wash dishes etc.
So all that to say imo unless it is an elopement package or something "manageable" functions are not worth any hourly rate for this innkeeper.