I enjoyed reading the posts on this article, many diverse opinions there. I particularly thought the following info would benefit all of us, it was written by a fellow restaurant owner -
First, I think I have come to the realization that it is impossible to expect perfection in this or any business. Does that mean that we should not aim for perfection? Ofcourse not, ......
Being in business means falling down and picking ourselves back up, every day. As entrepreneurs we will make mistakes because we are stepping out and trying new things and hashing out new ideas that aren't tried and true. It comes with the territory, it's part and parcel with everything that we do, and we just have to learn to deal with it.
Unfortunately my restaurant has also been slammed once or twice, ... It's utterly and completely frustrating because the logged [over 3 years ago] complaints have long since been addressed and our team is actually better off having had to face the criticsm, deal with it, and move forward. But still, the posting remains, like a demon in my restaurant's past that will never ever go away.
The annoying part is that many people can't possibly understand or respect what it takes to run a a business and truly strive to impress each and every guest, customer, etc...