I spoke to an innkeeper this week who said these words at the end of the phone call "We are really looking forward to meeting you" which I thought was just fantastic. It "seemed" very sincere. A new inn, new innkeepers, don't know me at all, but just a nice way to end the call.
I know at times I end it with "Drive safely and we will see you next week!" or something, but his tone was so pleasant it made a statement.
Do you just rent rooms or do you have all prior-to-the-stay contacts in a pleasant and welcoming way? I have stayed at inns where you don't even get a confirmation, others where you do get a confirmation and it is just the facts m'am, and nothing personal, nothing inviting. How about on the confirmation: Check our blog for upcoming events, or here is a list of restaurants I know you will really enjoy, or something just a bit more than the dates and prices and directions.
Have you ever looked at your correspondence and phone conversations to evaluate it's friendliness level? We are in the hospitality business, are we being hospitable?
I know at times I end it with "Drive safely and we will see you next week!" or something, but his tone was so pleasant it made a statement.
Do you just rent rooms or do you have all prior-to-the-stay contacts in a pleasant and welcoming way? I have stayed at inns where you don't even get a confirmation, others where you do get a confirmation and it is just the facts m'am, and nothing personal, nothing inviting. How about on the confirmation: Check our blog for upcoming events, or here is a list of restaurants I know you will really enjoy, or something just a bit more than the dates and prices and directions.
Have you ever looked at your correspondence and phone conversations to evaluate it's friendliness level? We are in the hospitality business, are we being hospitable?