I've been lurking for a while and had an experience this past weekend I'm not quite sure how to handle. We are planning on opening a B&B in Central Florida in a couple years. We're still majorly in the planning stage but there's a lot to plan.
As part of our learning experience we've decided to go to as many b&bs as we humanly possibly can over the next year figuring that will be the best way to see what WE want to do in the long run.
This past weekend we went to a b&b in a neighbouring town. The pics on their site were really nice and the room we chose looked very comfortable and inviting. They promised rose gardens, a relaxing time that would leave us smiling, gourmet breakfast etc. We got there within the timeframe agreed up on and there was no one to be seen, a woman came out of the kitchen and handed us a card to fill out then gave us our key. Honestly she looked like she was getting ready for bed, barefoot, sloppy tee and capris. She showed us across the hall to our room and disappeared. After a 10 minute struggle we finally got the door open. The latch wouldn't release. The room was a BIG disappointment as they had "updated" from Laura Ashley type white floral to sonme bizarre wannabe elegant. The half canopy bed had been repolaced with a seriously tragic bad fake fruit wood headboad from the 70s. EW. Oh well, we decided to enjoy the weekend and blow off the decor since they have the right to change it tho I wish they'd also updated the website as well as the room.
Basically, the lock stuck until, with permission, we just took the knob off and used the deadbolt. The sheets were 100% polyester!!!! the toiletries were half full, NO COFFEE til breakfast, the transom didn't have a curtain so light from the hallway let enough light in to read by, not one single person introduced themselves to us all weekend, the woman from Friday evening had her dog following her every time we saw her-even in the kitchen! I like dogs but small ones are not on my favorites list due to an attack as a child-not going into the dog in the kitchen bit, the room was broiling til we asked and she realised the heat was on, 4 seriously flat polyfil pillows, the rose garden was 11 scruffy bushes, no flowers in the room (well a lily and some wildflowers stuck in a dollartree vase), no fruit basket as pictured on site, I could go on for hours, sorry.
I asked, when the bill came, what they planned to do about all the issues and was met with flatfooted denial. After a half an hour on the phone she finally deigned to give me $30 off for the weekend. I've been in almost daily email contact with the woman from the first night and she just keeps saying nothing was wrong and the Innkeeper will be in contact. It's been a week and no response but that. What should I have done and what CAN I do at this point. Frankly-I'm appalled. Any help/suggestions would be greatfully appreciated.
Gryphon
As part of our learning experience we've decided to go to as many b&bs as we humanly possibly can over the next year figuring that will be the best way to see what WE want to do in the long run.
This past weekend we went to a b&b in a neighbouring town. The pics on their site were really nice and the room we chose looked very comfortable and inviting. They promised rose gardens, a relaxing time that would leave us smiling, gourmet breakfast etc. We got there within the timeframe agreed up on and there was no one to be seen, a woman came out of the kitchen and handed us a card to fill out then gave us our key. Honestly she looked like she was getting ready for bed, barefoot, sloppy tee and capris. She showed us across the hall to our room and disappeared. After a 10 minute struggle we finally got the door open. The latch wouldn't release. The room was a BIG disappointment as they had "updated" from Laura Ashley type white floral to sonme bizarre wannabe elegant. The half canopy bed had been repolaced with a seriously tragic bad fake fruit wood headboad from the 70s. EW. Oh well, we decided to enjoy the weekend and blow off the decor since they have the right to change it tho I wish they'd also updated the website as well as the room.
Basically, the lock stuck until, with permission, we just took the knob off and used the deadbolt. The sheets were 100% polyester!!!! the toiletries were half full, NO COFFEE til breakfast, the transom didn't have a curtain so light from the hallway let enough light in to read by, not one single person introduced themselves to us all weekend, the woman from Friday evening had her dog following her every time we saw her-even in the kitchen! I like dogs but small ones are not on my favorites list due to an attack as a child-not going into the dog in the kitchen bit, the room was broiling til we asked and she realised the heat was on, 4 seriously flat polyfil pillows, the rose garden was 11 scruffy bushes, no flowers in the room (well a lily and some wildflowers stuck in a dollartree vase), no fruit basket as pictured on site, I could go on for hours, sorry.
I asked, when the bill came, what they planned to do about all the issues and was met with flatfooted denial. After a half an hour on the phone she finally deigned to give me $30 off for the weekend. I've been in almost daily email contact with the woman from the first night and she just keeps saying nothing was wrong and the Innkeeper will be in contact. It's been a week and no response but that. What should I have done and what CAN I do at this point. Frankly-I'm appalled. Any help/suggestions would be greatfully appreciated.
Gryphon