GoodScout
Well-known member
- Joined
- Sep 25, 2012
- Messages
- 1,330
- Reaction score
- 550
For those on Boo, have you noticed an uptick in cancellations?
We've had five bookings in the last month that have turned around and cancelled, some within days of booking. We charge 100% at the time of initial reservation (because of Boo's history of cc fraud). So for us, it means processing a full refund assuming they're outside our 30-day cancellation window (which they all are). It makes me wonder if Boo is pushing their cancellation policy more strongly in their marketing materials and emails.
We had one cancellation where they tried to get a refund through Boo, and then double-dip by instituting a chargeback. We caught that, but I'm on the lookout for it as the next scam using Boo's site as a tool to steal money from innkeepers.
We've had five bookings in the last month that have turned around and cancelled, some within days of booking. We charge 100% at the time of initial reservation (because of Boo's history of cc fraud). So for us, it means processing a full refund assuming they're outside our 30-day cancellation window (which they all are). It makes me wonder if Boo is pushing their cancellation policy more strongly in their marketing materials and emails.
We had one cancellation where they tried to get a refund through Boo, and then double-dip by instituting a chargeback. We caught that, but I'm on the lookout for it as the next scam using Boo's site as a tool to steal money from innkeepers.